Assistant Manager, FT

Broad Description of Duties: The Assistant Manager plays a significant role in theatre operations, leading by example and delivering superior guest service in a fast‑paced, clean and safe environment. The Assistant Manager supervises and motivates hourly theatre associates, follows operating policies and procedures, and works to meet company objectives and financial targets. This position reports to the General Manager/Manager.

Responsibilities

• Work and problem‑solve independently.
• Create a welcoming environment for guests by greeting, anticipating needs, exceeding expectations, and implementing creative solutions.
• Assist the GM with hiring, training, and associate development.
• Supervise, motivate, reward, and coach theatre associates; counsel when performance expectations are not met.
• Demonstrate desired behaviors for staff duties including driving sales, loyalty registration, cash management, inventory, and guest follow‑up.
• Evaluate key performance indicators and translate them into actionable information to drive guest satisfaction and financial results.
• Maintain facilities that are clean, safe, and in good repair.
• Follow required procedures in the event of a guest or associate incident.
• Identify opportunities to increase brand awareness and drive traffic through marketing efforts, social media, and community involvement.
• Handle cash accurately and manage payroll processing, time‑keeping records, back‑office, and audit processes.
• Operate projection equipment (projectors, servers, sound equipment) and perform basic projection troubleshooting after training.
• Use Microsoft® Word, Excel, and POS systems proficiently.
• Enforce applicable federal, state, and local laws and regulations.
• Preserve confidentiality of theatre information and passwords, adhering to PCI regulations.
• Process daily corporate office or supervisor requests via phone and email.
• Perform other duties as assigned by the Director of Operations, District Director, General Manager, or Manager.

Educational Requirements

• High school diploma or equivalent.
• College coursework in Business Management and Marketing preferred.
• Ability to obtain food handling and bartending licenses as required by local/state laws.

Qualifications

• Minimum age of 18 years.
• Strong written and verbal communication skills.
• Supervisory experience in a high‑volume movie theatre, retail, or hospitality environment.
• Flexible work schedule that includes late evenings, weekends, and holidays as dictated by business needs.