Assistant Manager, Front Office

About the role

This position is responsible for assisting in the planning and directing of Front Desk, Guest Service, and PBX operations—including all related management functions—with the end result of a positive guest experience.

Responsibilities

• Conducts themselves in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida/departmental policies and procedures.
• Oversees daily work assignments of Front Desk staff.
• Performs detailed guest room inspections to identify repair/improvement needs.
• Investigates and resolves guest situations such as reservation errors or lost personal belongings.
• Interviews, hires, trains, schedules, appraises, and supervises all directly assigned personnel.
• Responsible for quality, consistency, and presentation of all products delivered to guests.
• Recommends to senior management operational enhancements that support initiatives and promote excellence.
• Promotes positive guest/employee relations.
• Other duties as assigned.

Requirements

• High School diploma or equivalent required.
• Minimum 2 years of full-service Front Desk/Hotel Operations experience at a 4-star/4-diamond property.
• Exceptional phone etiquette.
• Able to work independently, without direct supervision.
• Able to manage multiple tasks with attention to detail.
• Strong computer skills and familiarity with MS Office and AS400.
• Knowledge of hotel and casino operations.
• Strong leadership, communication, and time management skills.
• Able to work standing/sitting for long periods of time.
• Must be able to lift and/or move up to 50 pounds.
• Specific vision abilities required include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Work Environment

Duties and responsibilities are typically performed in the hotel and back of house of the casino, which can be fast-paced. There may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, secondhand smoke and excessive noise.

Benefits

We offer a comprehensive benefits package that allows our team members to stay healthy, plan for their future, and maintain a healthy work-life balance. Benefits may vary with employment status. For our full list of Team Member Benefits, visit www.gotoworkhappy.com/benefits.

Native American Preference Policy

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting, and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process

Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations prior to beginning employment. These background checks may include, but are not limited to: credit check, criminal background check, and drug screen.