Assistant Manager - Franklin MA

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions.

Responsibilities

• Develops and maintains relations with vendors, stores, and independent contractors.
• Ensures follow-up on shipping discrepancies, damaged goods, and in-home damage claims.
• Responsible for coordinating flow for communication between Haulers/Delivery teams and Local Client Management Teams.
• Provides on-site presence on a daily basis to ensure Haulers/Delivery teams are following procedures.
• Dispatches trucks using GPS technology.
• Oversees in-home delivery for customers.
• Interfaces with end customers to ensure effective in-home delivery for customers.
• Maintains monthly operating reports that include statistics and customer service scores.
• Oversees recruiting, processing, and performance of Haulers.
• Attendance and Punctuality are essential functions of the job.
• Develops and maintains relationships with vendors.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training, planning, assigning, and directing work; rewarding and providing direction; addressing complaints and resolving problems.
• Other duties as assigned.

Requirements

• 5+ years of experience in Logistics, Supply Chain, or Related Field
• Excellent problem-solving skills
• Good time management skills
• Experience working in a manufacturing environment
• Experience in a Supervisor role, including performance reviews of direct reports

Skills

• Strong problem-solving and reasoning skills to deal with a variety of problems and come up with creative solutions.
• Must be Self-Motivated to work with little supervision
• Positive Attitude and ability to work with others
• Ability to efficiently analyze, organize, and report data using Excel.
• Demonstrated ability to communicate professionally with internal teams and external partners.

Physical Requirements

This is a clerical administrative position in a professional office setting. The employee is frequently required to sit, stand, walk, use hands, stoop, bend, and reach. Extensive use of a phone and a PC is required.

Schedule

Monday, Wednesday, Thursday, Friday, and Sunday (this role is on-site 5 days/week)

Hours: 11 am to 8 pm

Benefits

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)

Pay

$67,000.00 to $70,000.00 per year