Assistant Manager - Food Court

Initial Placement & Benefits

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Aid the manager in creating a differentiated service experience and ensuring optimal performance of all team members.
• Maintain back of house operations with all set culinary and operational standards and specifications with the Sous Chef.
• Establish and implement a sequence of service to ensure consistent high-quality service standards are maintained.
• Act as a role model to other employees and always present oneself as a credit to the Company, encouraging others to do the same.
• Perform all other related and compatible duties as assigned.
• Achieve desired results through staff development and training programs, established methods, procedures and guidelines to maintain desired standards, and high-quality service.
• Monitor results through inspection, evaluation and analysis. Make changes, if necessary, to achieve results.
• Manage and develop team members, including coaching, mentoring, and appropriate performance management up to and including separation.
• Schedule (plan, assign and direct work) to meet business demands to ensure optimal operations and customer satisfaction during all business hours.

Qualifications

• College degree or equivalent work experience.
• Two years progressively more challenging leadership role in a food and beverage operation.
• Proficient in Microsoft applications (Excel, Access, Word).
• Good oral and written communication skills, fluent and literate in English.
• Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors.
• Excellent interpersonal and employee relations skills.
• Ability to stand and walk for entire shift and mobility to move easily around entire property.
• Must be able to listen and respond to visual and aural cues.
• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality.
• Teamwork – ability to work collaboratively with other departments and leaders to complete property/corporate initiatives and effective day to day operations.
• Effective labor management including efficient scheduling based on guest traffic patterns and overtime within property guidelines.
• Development of team to include completion of all required training and knowledge of all policies and procedures relating to their positions.
• Meet deadlines and effectively manage multiple priorities in a demanding work environment.
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
• Ability to qualify for any and all licenses or permits as required by city, state or federal law.
• Understand and analyze Department Budgets, Capital Expenditures, and P&L Statements.
• Proven managerial and critical thinking skills required.
• Successful or better performance against Performance Appraisal Standards.