Assistant Manager Customer Experience
Overview
As the Assistant Manager of Customer Experience, you contribute to profitable sales growth by attracting, developing, leading, retaining and engaging associates, leading strategies and initiatives, and executing sales building programs to enhance the customer experience through driving performance standards.
Primary Responsibilities
Customer Service and Sales-Models: Coaches, and holds team accountable for outstanding customer service.
Manager on Duty (MOD) Program: Observes, engages, and coaches in the moment to enhance each manager’s and supervisor’s ability to execute and develop their own respective teams, and that associates are focused on the right priorities.
Human Resources/Talent Management: Sources and screens talent and proactively partners with store leadership to deliver consistent and effective hiring processes. Oversees store payroll and other payroll functions to ensure associates receive appropriate pay for hours worked. Ensures that CES schedules and conducts new hire orientation, and that training is delivered by the appropriate leader.
Store Operations: Oversees all pricing and signing processes including workload planning, weights and measures, price changes and re-ticketing, Door to Floor process, achievement of productivity target by setting goals and monitoring pace of work. Establishes and maintains stockroom processes including overall organization and work safety initiatives, receiving, shipping and reverse logistics including all third-party carrier processes (FedEx, UPS, etc.).
What You Get
Eligible for bonus under the Management Incentive Plan.
Competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with Company match.
All associates are eligible for an associate discount on merchandise at all Catalyst Brands.
About Catalyst Brands
Catalyst Brands ignites America’s most beloved retail brands to make fashion accessible to all. Our portfolio features legendary department store JCPenney, as well as iconic specialty retail brands Aéropostale, Brooks Brothers, Lucky Brand, and Nautica. Established in 2025, when JCPenney and the former SPARC Group combined, Catalyst Brands today operates 1,800 retail stores, shop-in-shops, and eCommerce platforms throughout the U.S. and Canada. It also serves leading wholesale accounts in North America and beyond.
Pay Range
USD $47,740.00 - USD $68,200.00 /Yr.