Assistant Manager - Conway

About the Role

Assistant Managers at 10 Fitness are expected to uphold and deliver the 10 Fitness member experience by being honest, committed, moldable, patient, and resilient leaders. They should be enthusiastic about helping others and have a strong desire to make a difference. All team members contribute to running a clean, friendly, and well-maintained club while ensuring a safe, fun, and interactive environment in a positive and professional manner.

Responsibilities

Management

• Communicate daily with the General Manager on staff, members, and sales.
• Work with the General Manager to ensure adequate staffing, including assisting in hiring, firing, and recruiting employees.
• Provide consistent communication to all employees through daily, weekly, and monthly meetings covering policy changes, sales updates, coaching, development, and disciplinary actions.
• Ensure all signage and displays are correct at all times.
• Ensure employees abide by company policies and procedures.
• Maintain a safe and friendly work environment by documenting and reporting incidents such as harassment, discrimination, policy violations, injuries, and safety concerns.
• Approve time off requests and timecard changes in the payroll system in the General Manager’s absence (with their approval).
• Provide coaching to staff to aid in their development, including mock sales tours, cleaning audits, Datatrak and payroll system instruction, and customer service coaching.
• Assist in ordering supplies for the club from vendors as needed.
• Help control expenses on the club P&L by managing payroll, overtime, and supply orders.
• Manage inventory to avoid shortages by securing retail items and reviewing packing slips.
• Assist the General Manager in managing Group Exercise instructors, classes, and attendance (at applicable locations) to meet 10 Fitness standards.
• Achieve monthly and yearly financial goals for the club as determined by Corporate.
• Lead and/or attend all required staff meetings.
• Provide Corporate with feedback on improving the club and market.

Member Experience

• Greet every member and guest by name with a smile.
• Ensure members and guests have what they need to accomplish their fitness goals.
• Enforce check-in and safety precautions.
• Handle incoming inquiries and direct them to the appropriate recipients.
• Address member service issues, including lost and found items, member change forms, personal training questions, and billing inquiries.
• Deliver exceptional customer service through Second Mile Service.
• Write and mail thank-you cards to all new members daily.
• Set up tanning beds and massage chairs.
• Promote and sell memberships, merchandise, and supplements.
• Promote Personal Training and Group Exercise.
• Ensure employees adhere to appropriate workplace conduct and are held accountable for their actions.
• Monitor equipment and facilities; submit maintenance tickets for repairs and ensure timely resolution.

Club Cleanliness and Safety

• Maintain a neat, well-organized work area, including ensuring each employee cleans and organizes their assigned zone.
• Perform routine safety checks during assigned shifts and follow up on any concerns with maintenance or upper management.

Commitment to Excellence

• Champion company values with pride.
• Prioritize the health and safety of staff, members, and guests.
• Commit to providing the highest quality of products and services.
• Communicate with excellence at all times.
• Foster a positive work environment.
• Develop colleagues to be their best.
• Ensure accountability at all levels.
• Make sound decisions consistently.

Requirements

• 6–12 months of experience in sales or customer service.
• Basic computer skills.
• High School Diploma or GED (required).
• Bachelor’s Degree in Business Administration or Exercise Science (preferred).
• Personal Training Certification (preferred).

Physical Requirements

• Regularly stand for up to 8 hours, walk, kneel, and reach with hands and arms.
• Effectively communicate with members and staff.
• Occasionally lift and/or move up to 50 pounds.

Work Environment

• May be regularly exposed to moving mechanical parts while performing job duties.
• May be exposed to higher volume levels of noise.

Pay

Base hourly rate: $17.00 - $20.00. Opportunity to earn monthly incentive bonuses up to $500 based on specified KPIs.