ASSISTANT MANAGER - COMMERCIAL

About Us

One of the reasons why we are the nation’s leading parking management expert is because we recognize that “people” are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 75+ years, we understand what it means to earn “Every Thank You,” which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies.

Culture
We have a strong, distinctive culture – a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.

About The Position

As a supervisor, you will assist the management team in overseeing a team of workers who perform a variety of tasks to keep our client’s facility in top shape. You will perform various job responsibilities, including those embodied by our company core values as follows.

• Accountability
  Supervise parking attendants and ensure that all duties are completed according to company standards.
  Assist with implementing work schedules and assignments.
  Oversee daily cash handling procedures and submit accurate reports of collections.
  Hold team members accountable for their roles and responsibilities, providing regular performance feedback and conducting performance evaluations.
  Promote a culture of professionalism, accountability, and exceptional customer service among the team.
  Accountable for the cleanliness and appearance of the parking area.
  Contribute to the development and implementation of park policies and procedures
• Profitability
  Accountable for meeting or exceeding established performance targets.
  Order and maintain a supply of necessary materials and equipment.
• Exceptional Service
  Ensure that all signage and markings are visible and clear for customers.
  Train and motivate staff to deliver excellent customer service, including assisting with parking, handling customer issues, and maintaining a clean and safe facility.
  Address customer inquiries and complaints in a prompt and professional manner.
  Ensure that guests receive exceptional service and address any guest concerns or complaints promptly and effectively.
  Inspect parks regularly to ensure they are clean, safe, and well-maintained.
  Continuously seek ways to improve service quality and efficiency.
• Communication
  Regularly update upper management on operational challenges.
  Foster clear and open communication within the team and with other departments.
  Provide training to workers on safety regulations, equipment usage, and job duties.
• Family
  Promote teamwork, inclusion, and respect among all staff.

Qualifications

• A high school diploma or GED.
• One year of supervisory experience.
• Excellent communication and interpersonal abilities.
• Physical ability to lift heavy items (50 lbs).