Assistant Manager, Casino Operations

About the role

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.

Responsibilities

• Creates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment
• Responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service
• Ensures the enforcement of all policies and procedures and ensures daily operational efficiency of all departments
• Oversees the operational activities of the shift including interacting in a positive manner with the managers of other operational departments
• Handles Team Member and Guest concerns/dissatisfaction professionally to best result in team member/guest satisfaction while at the same time maintaining financial responsibility
• Identifies and implements procedural changes to positively affect customer service
• Establishes and develops relationships with guests through positive, effective interaction focusing on loyalty and profitability of specific player segments
• Manages daily labor to open and close games as needed
• Ensures team member satisfaction through consistent feedback and development
• Evaluates current business conditions, special events, weather, etc. and staff accordingly
• Creates a work environment that is safe, professional, friendly and conducive to a high level of morale, productivity and performance
• Ensures talent performance levels
• Visually inspects all casino equipment and follows procedures for notification/repair/replacement
• Inspects and ensures a clean, safe working environment
• Notifies appropriate departments to handle deficient situations
• Authors and distributes casino end of shift reports
• Supports the Hard Rock culture and team philosophy throughout the property
• Promotes positive public relations and creates an enjoyable atmosphere for all
• Reviews adequacy of internal security of Slots and Table Games Department
• Performs work regularly and adheres to all Virginia Lottery Regulations

Requirements

• High school diploma or equivalent
• Minimum 5 years of experience in slot operations and/or table games with three years in a supervisory capacity
• College degree preferred
• Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery requirements
• Must successfully pass background check
• Must be twenty-one (21) years of age
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
• Prior experience in the Gaming industry required
• Knowledgeable of all casino games rules, procedures and regulations required

Skills

• Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience
• Presents an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance
• Communicates clearly and concisely, both orally and in writing
• Interprets and explains policies and procedures
• Highly skilled in game security and table games operations

Pay

The pay range for this position is $59,300 - $77,000 per year.