Assistant Manager Cake Specialist

About the role

We're looking for an enthusiastic, hands-on leader who's ready to help run the show while also taking our custom cake game to the next level. If you love people, ice cream, and a little frosting magic, this role is for you.

Responsibilities

• Assisting in managing staff schedules and monitoring team performance
• Delivering exceptional customer service and addressing inquiries, concerns, and feedback professionally and promptly
• Helping to manage inventory levels and placing orders as needed
• Supporting the development and implementation of strategies to boost sales and guest satisfaction
• Assisting with the training, mentoring, and evaluation of staff to uphold performance and brand standards
• Maintaining a clean, safe, and welcoming environment for both customers and employees
• Providing operational support to meet financial goals, including budgeting and reporting
• Design, build, and decorate custom Ben & Jerry's ice cream cakes with flair and precision
• Manage cake orders: take customer requests, offer design suggestions, and ensure timely delivery/pick-up
• Maintain cake inventory and prep stock cakes for display
• Collaborate with the team to brainstorm fun seasonal designs and promotions
• Ensure quality control, food safety, and cleanliness in cake production areas
• Regularly support scoop shop operations (scooping, cleaning, customer service)

Requirements

• A natural leader with 1+ year of food service or retail experience (management experience a big plus!)
• Skilled in customer service and team collaboration
• Creative, detail-oriented, and confident in cake decorating (basic piping skills preferred)
• Able to multitask in a fast-paced, fun, and often messy environment
• Comfortable working nights, weekends, and holidays

Benefits

• Competitive pay and perks
• Leadership development & training
• Employee discounts (and lots of free ice cream)
• A workplace that celebrates individuality, community, and joy