Assistant Manager, Cafe

About the role

The incumbent in this position is responsible for supervising all front-of-the-house restaurant operations and employees in specified food outlet during an assigned shift and assisting in supervision of all other food & beverage outlets as needed.

Responsibilities

• Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
• Opens and closes shift or work area at scheduled times; ensuring outlet is fully prepared for operation, as well as ensuring cleanliness and security of company assets.
• Maintains administrative functions, such as scheduling, time and attendance records, and appraisals to ensure appropriate staffing levels and that team members are performing duties according to established service standards.
• Assists in monitoring department budget to ensure efficient use of labor and other resources to achieve effective operation of the department.
• Monitors guest service and satisfaction by interviewing guests and by observing food ratings to make recommendations for improvement to maintain high service standards and a positive dining experience for guests.
• Resolves guest concerns or complaints to maintain positive guest relations.
• Inspect food outlet daily to ensure a safe work environment, that equipment is operating properly and that sufficient supplies are on hand to achieve smooth operation of the department.
• Attend and participate in meetings, completing follow-up as assigned.
• Perform work regularly and predictably.
• Attend seminars when needed.
• Responsible for cleaning and sanitizing work and public spaces.
• Other duties as assigned.

Qualifications

• High School Diploma, or equivalent
• Four (4) years’ dining experience
• Minimum of two years’ Food and Beverage supervisory experience; or a Bachelor's degree in Restaurant Management or related field

Requirements

• Must obtain and maintain valid licenses / certifications per Federal, State and Illinois Gaming Board regulations
• Must successfully pass background check
• Must be at least twenty-one (21) years of age
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
• Prior experience in the Gaming industry strongly preferred

Skills

• Knowledge of pertinent federal, state, and local laws, codes, and regulations
• Management of a high-volume restaurant, bar, or similar business
• Standard safety and sanitation practices for food and beverage service
• Applicable computer systems
• Various positions within the restaurant, e.g., host/hostess, dining room attendant, waitperson, etc.
• Food, food products, food preparation, etc.