Assistant Manager - Burton, MI

General Function / Summary

The Assistant Store Manager serves and educates customers on the product portfolio by presenting options and addressing issues. They handle customer inquiries, perform sales calls, and manage cash transactions. The role requires strong customer service, communication, and compliance skills.

Duties

• Serve and educate customers on the product portfolio
• Escalate unresolved issues to higher management
• Answer telephone inquiries and perform outbound calls
• Respond professionally to customer concerns and verify information
• Process transactions accurately and comply with regulations
• Complete compliance trainings and adhere to company policies

Minimum Education And Experience Required

• High school diploma or equivalent
• 1+ year(s) of experience in sales, customer service, or cash handling
• Strong customer service, active listening, and communication skills
• Proficiency in Microsoft Office programs
• Ability to multitask, prioritize, and work autonomously
• Own personal reliable transportation compliant with company policy
• Valid Driver’s License and insurance

Physical Demands

• Call center/retail/office environment
• Extensive cash handling
• Extended phone usage
• Long periods of standing
• Extended viewing of computer screens and typing
• Must be able to lift up to 50 lbs

Travel / Attendance

• May require overnight travel
• Must work assigned shifts as scheduled

Why Choose CNG Holdings, Inc.

• Respected leader in financial services industry
• Provides convenient and accessible financial products and services
• Strives to improve customers' financial situations and build long-term relationships
• Core values of accountable, inclusive, transparent, and focused
• Committed to diversity and equal opportunity