Assistant Manager (Bilingual) - Tigoni Villas, Tax-Credit

About the role

ResProp Management helps people find apartment homes and builds communities. We are a multi-family property management company serving residents and owners, founded in 2010 with over 20,000 units and growing daily. Our success stems from servant leadership and a commitment to hiring top talent from innovative companies inside and outside multifamily. Location: 1527 W Sunshine Dr, San Antonio, TX 78228.

Responsibilities

• Serve as a leader for leasing consultants by applying creative sales strategies to motivate the team and reach occupancy goals.
• Maintain resident ledgers including posting rent payments and issuing charges, concessions and final account statements.
• Initiate all necessary lease violations, late rent notices, and evictions as needed.
• Assist Property Manager with Accounting Month End.
• Assist with the leasing process from tour to move-in including closing the sale, completing lease documents and inspecting apartments to ensure residents have an excellent move‑in experience.
• Understand the value of the property features as they relate to the prospective resident's needs.
• Support occupancy and retention goals by following up with potential and current residents.
• Build relationships with residents through courteous and timely response to needs and concerns.
• Promote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
• Work with other teammates to plan and organize resident events.
• Train and develop other teammates (provide on‑the‑job training to leasing consultants and schedule company training).
• Visually inspect/prepare the entire property (office, models, compactor, vacants, curb appeal and amenity areas) daily for cleanliness; inspect and touch up model and vacant units; maintain work area and office cleanliness.
• Responsible for in‑house bad debt collections.
• Assist in managing the client/owner relationship by meeting with owners, conducting community tours, providing updates and information about the community’s performance, and responding to owner requests as needed.
• Process resident move‑outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees if applicable, and processing the disposition in accordance with established procedures and legal requirements.

Requirements

• Bilingual English and Spanish.
• At least one year of leasing experience in a tax‑credit community.
• Ability to work a varied schedule including weekends and holidays as required.
• Cheerful attitude and focus on customer service.
• Strong written and verbal communication skills.
• Tech savvy – able to learn/work with property management applications.
• Strength in sales, leasing, closing, delinquency management, and renewal management.
• Must pass a background check and reference check prior to first day to verify employment eligibility.

Qualifications

• Bachelor’s degree preferred.

Benefits

• Competitive salary.
• Medical, Dental, & Vision Benefits.
• 401(k) retirement plan.
• Competitive Paid Time Off.
• Discounted rent at any properties owned by ResProp Management.
• Opportunities for Profit Sharing.