Assistant Manager, Beverage
Hard Rock Hotel & Casino Bristol · Bristol, VA · 1 wk ago
OTHR$48k–$64k/yrFull-time
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.
Responsibilities
- Support daily front-of-the-house operations to ensure service quality, efficiency, and profitability
- Promote a guest-focused environment that encourages repeat visitation
- Hire, train, schedule, coach, and supervise team members
- Assist with labor management, scheduling, inventory, and budgeting
- Monitor guest satisfaction and operational performance; implement improvements as needed
- Partner with leadership on food cost controls, forecasting, and promotions
- Ensure compliance with all federal, state, local, and gaming regulations
- Resolve and document guest concerns and service recovery actions
- Support special events and assist across all Food & Beverage outlets as needed
- Perform other duties as assigned
Requirements
- High school diploma or equivalent with six (6) years of restaurant experience, including two (2) years in a supervisory role; or
- Bachelor’s degree in a related field with three (3) years of restaurant experience, including one (1) year in a supervisory role
- Must be at least 21 years of age
- Ability to obtain and maintain required gaming licenses and certifications
- Successful completion of background check and drug screening
- Experience opening new properties or outlets preferred
Work Environment & Schedule
- Indoor casino, restaurant, and bar environments
- Exposure to noise, crowds, lighting changes, and guest activity
- Some areas may permit smoking where allowed by law
- Schedule may include nights, weekends, holidays, and special events
- Full-time position (40+ hrs weekly)
Pay
$47,500 - $64,200/Salary