Assistant Manager - Best Friends Pet Hotel

Job Duties/Essential Funtions

• Partner with the Center Manager to oversee daily operations and maintain Best Friends Pet Care standards of pet care.
• Step up as a confident leader in the Center Manager's absence, ensuring smooth operations.
• Operational Excellence
• Ensure the facility meets and exceeds cleanliness, safety, and compliance standards.
• Aid with inventory management, ensuring supplies are well-stocked and expenses are managed.
• Support payroll processes, scheduling, and day-to-day administrative tasks.
• Team Support
• Aid with recruiting, training, mentoring, and shadowing team members to ensure top-notch care and service.
• Create work schedules that balance business needs with team well-being.
• Promote ongoing professional development and positive morale among staff.
• Client And Community Engagement
• Build trust and strong relationships with pet parents, ensuring they feel confident placing their pet in our care.
• Handle client inquiries, feedback, and requests with professionalism and enthusiasm.
• Collaborate on community outreach, promotions, and marketing efforts to grow our presence.
• Pet Care Supervision
• Oversee pet boarding, daycare, and grooming services to ensure pets are happy, healthy, and safe.
• Maintain detailed records of pet care, incidents, and daily routines.
• Monitor pet behavior and address any concerns promptly and compassionately.

Qualifications

• Bachelor's degree in a related field or equivalent work experience.
• At least 2 years of experience in a leadership or supervisory role within a pet care setting.
• Experience with pet care procedures, including boarding, daycare, and grooming.
• Strong interpersonal and communication skills, with the ability to interact effectively with both pets and people.
• Ability to lift and move large dogs.
• Valid driver's license and access to reliable transportation.

Benefits

The compensation information below is provided in compliance with applicable state and local pay transparency practices. The anticipated compensation range for this position is $19.00–$21.00 per hour. Actual compensation may vary based on factors including experience, qualifications, schedule availability, shift differentials, and business needs.

This position is also eligible for additional benefits, where applicable.

Schedule

Hours are typically Monday through Friday, with some weekend and evening shifts available.