Assistant Manager - Best Friend Pet Hotel

Job Duties/Essential Funtions

• Partner with the Center Manager to oversee daily operations and maintain Best Friends Pet Care standards of pet care.
• Step up as a confident leader in the Center Manager's absence, ensuring smooth operations.
• Operational Excellence:
  • Ensure the facility meets and exceeds cleanliness, safety, and compliance standards.
  • Aid with inventory management, ensuring supplies are well-stocked and expenses are managed.
  • Support payroll processes, scheduling, and day-to-day administrative tasks.
• Team Support:
  • Absorb recruitment, training, mentoring, and shadowing responsibilities to ensure top-notch care and service.
  • Help create work schedules that balance business needs with team well-being.
  • Promote ongoing professional development and positive morale among staff.
• Client And Community Engagement:
  • Build trust and strong relationships with pet parents, ensuring they feel confident placing their pet in our care.
  • Handle client inquiries, feedback, and requests with professionalism and enthusiasm.
  • Collaborate on community outreach, promotions, and marketing efforts to grow our presence.
• Pet Care Supervision:
  • Oversee pet boarding, daycare, and grooming services to ensure pets are happy, healthy, and safe.
  • Maintain detailed records of pet care, incidents, and daily routines.
  • Monitor pet behavior and address any concerns promptly and compassionately.

Qualifications

• At least 2 years of experience in pet care, preferably in a leadership role.
• Proven ability to manage multiple tasks and prioritize effectively.
• Strong communication and interpersonal skills, with the ability to build rapport with both pets and pet parents.
• Ability to lift and move large dogs.
• Experience with pet grooming and boarding services is a plus.

Benefits

• Employee Stock Ownership Plan (ESOP)
• Competitive hourly pay range of $21.00–$23.00
• Company-sponsored benefits and incentive programs

Pay

The hourly pay range for this position is $21.00–$23.00. Final compensation will be determined based on experience, skills, and qualifications.