Assistant Manager Attractions

Job Responsibilities

• Responsible for development of salaried Supervisor and leads
• Drive and maintain positive team culture
• Lead team focuses on safety and positive internal and external guest service
• Develop and implement team member and guest satisfaction programs and ensure staff understands importance of the programs
• Ensure operational efficiency of the attraction during park hours and seasonal/special events, including developing plans for high efficiency and low wait times and managing guest flow and experience
• Help maintain artistic and thematic integrity of attraction, working closely with Technical Services on venue repairs and upkeep
• Aid the manager and Talent Acquisition in hiring, training, and development of qualified team members, including ongoing progress toward lead and premium roles
• Offer consistent and timely feedback to all team members, providing team member reviews and coaching to ensure team meets expectations and all policies are followed
• Assist in creating, maintaining, and supporting the labor, training, and non-labor budgets
• Review team member schedules, time, and attendance forms weekly for accuracy
• Serve as designated duty manager for the daily area operation, including crisis management for guest and team member medical/emergency situations
• Conduct timely investigation and response to incidents including team member and guest concerns
• Advocate for active participation in all safety programs, including forming partnership with Environmental Health and Safety group
• Uphold collective bargaining agreements by partnering with HR and Labor Relations to maintain positive union relationships

Requirements

• Minimum 3 years of operations management experience in theme park or hospitality industry, experience in guest service preferred
• Must have excellent written and verbal skills
• Must be proficient in Microsoft programs such as Word and Excel
• Must be available to work on weekends, holidays and nights as required
• Able to work outdoors in varying weather conditions and travel to multiple venues throughout the day

Desired Characteristics

• Bachelor’s degree in Business, Operations, or Hospitality is highly preferred
• Strong interpersonal and analytical skills
• Proactive thinker/self-starter with proven ability to anticipate needs and initiate corrective actions
• Excellent communication skills to effectively communicate with all levels of the organization
• Proven ability to work well under pressure, meet tight deadlines, and simultaneously manage multiple projects
• Strong guest service experience with conflict resolution
• Able to prioritize workload and multi-task in a fast-paced work environment
• Demonstrates sound judgment and independent thinking as well as an ability to troubleshoot and problem solve in real-time
• Detail-oriented and organized with the ability to work seamlessly within a broader team to achieve desired results
• Theme Park experience highly preferred
• Experience managing in a union environment

Benefits

• Medical, dental and vision insurance
• 401(k)
• Paid leave
• Tuition reimbursement
• A variety of other discounts and perks

Pay

Salary range: 70,000 – 80,000

Company Sponsored Benefits

• Meal vouchers
• Opportunities to advance, based on skill and available positions, to a full-time career in Culinary
• Opportunities to advance, based on skill and available positions, to more senior leadership within Culinary

Internships

• Paid opportunities to grow your career
• The chance to learn from talented industry professionals and make a valued impact on our Team Members and guests
• Access to exclusive professional development events designed for interns
• Eligibility for financial assistance towards housing may be applicable. Specific details about eligibility would be provided at the time of offer

Actively Enrolled Students

• Sophomores, Juniors, Seniors or Graduate-level students
• Minimum 2.8 cumulative GPA required (transcripts will be requested for verification)
• Job specific qualifications as outlined in the Intern job description

Quick Service Associate

• Work shoes
• Opportunity for cross training and working in exciting new venues
• Meal vouchers
• Opportunities to advance, based on skill and available positions, to a full-time career in Culinary

Food & Beverage Stocker

• Work shoes
• Opportunity for cross training and working in exciting new venues
• Meal vouchers
• Opportunities to advance, based on skill and available positions, to a full-time career in Culinary

Barista

• Work shoes
• Opportunity for cross training and working in exciting new venues
• Meal vouchers
• Opportunities to advance, based on skill and available positions, to a full-time career in Culinary

Food and Beverage Cash Coordinator

• Work shoes
• Opportunity for cross training and working in exciting new venues
• Meal vouchers
• Opportunities to advance, based on skill and available positions, to a full-time career in Culinary

Host/Hostess

• Work shoes
• Opportunity for cross training and working in exciting new venues
• Meal vouchers
• Opportunities to advance, based on skill and available positions, to a full-time career in Culinary

Tipped Busser

• Work shoes
• Opportunity for cross training and working in exciting new venues
• Meal vouchers
• Opportunities to advance, based on skill and available positions, to a full-time career in Culinary

Tipped Food Runner

• Work shoes
• Opportunity for cross training and working in exciting new venues
• Meal vouchers
• Opportunities to advance, based on skill and available positions, to a full-time career in Culinary

Barback

• Work shoes
• Opportunity for cross training and working in exciting new venues
• Meal vouchers
• Opportunities to advance, based on skill and available positions, to a full-time career in Culinary

Waitperson

• Work shoes
• Opportunity for cross training and working in exciting new venues
• Meal vouchers
• Opportunities to advance, based on skill and available positions, to a full-time career in Culinary

Bartender

• Work shoes
• Opportunity for cross training and working in exciting new venues
• Meal vouchers
• Opportunities to advance, based on skill and available positions, to a full-time career in Culinary

Steward (Dishwasher)

• Work shoes
• Opportunity for cross training and working in exciting new venues
• Meal vouchers
• Opportunities to advance, based on skill and available positions, to a full-time career in Culinary

Line Cook

• Work shoes
• Opportunity for cross training and working in exciting new venues
• Meal vouchers
• Opportunities to advance, based on skill and available positions, to a full-time career in Culinary

Senior Cook

• Work shoes
• Opportunity for cross training and working in exciting new venues
• Meal vouchers
• Opportunities to advance, based on skill and available positions, to a full-time career in Culinary

Chef Assistant

• Work shoes
• Opportunity for cross training and working in exciting new venues
• Meal vouchers
• Opportunities to advance, based on skill and available positions, to a full-time career in Culinary

Attractions Attendant

• Work shoes
• Opportunity for cross training and working in exciting new venues
• Meal vouchers
• Opportunities to advance, based on skill and available positions, to a full-time career in Culinary

Team Lead

• Work shoes
• Opportunity for cross training and working in exciting new venues
• Meal vouchers
• Opportunities to advance, based on skill and available positions, to a full-time career in Culinary

Mercandise Associate

• Work shoes
• Opportunity for cross training and working in exciting new venues
• Meal vouchers
• Opportunities to advance, based on skill and available positions, to a full-time career in Culinary

Gameskeeper

• Work shoes
• Opportunity for cross training and working in exciting new venues
• Meal vouchers
• Opportunities to advance, based on skill and available positions, to a full-time career in Culinary

Mercandise Team Captain

• Work shoes
• Opportunity for cross training and working in exciting new venues
• Meal vouchers
• Opportunities to advance, based on skill and available positions, to a full-time career in Culinary

Entrance Operations

• Work shoes
• Opportunity for cross training and working in exciting new venues
• Meal vouchers
• Opportunities to advance, based on skill and available positions, to a full-time career in Culinary

Attractions

• Work shoes
• Opportunity for cross training and working in exciting new venues
• Meal vouchers
• Opportunities to advance, based on skill and available positions, to a full-time career in Culinary

Parking & Transportation

• Work shoes
• Opportunity for cross training and working in exciting new venues
• Meal vouchers
• Opportunities to advance, based on skill and available positions, to a full-time career in Culinary

Guest Services

• Work shoes
• Opportunity for cross training and working in exciting new venues
• Meal vouchers
• Opportunities to advance, based on skill and available positions, to a full-time career in Culinary