Assistant Manager

This franchise is independently owned and operated by a franchisee. Hiring decisions are made by the franchisee's management.

About the role

The assistant store manager will assist the general manager and ownership with operating a profitable store focused on exceptional customer service that exceeds expectations. Responsibilities include managing all aspects of a single store, including hiring, scheduling, and developing a customer-focused team. The role involves overseeing day-to-day operations to achieve sales and profitability goals, customer acquisition, and retention, as well as managing inventory, budgeting, labor costs, and operational expenses. This is a hands-on, led-by-example position.

Responsibilities

• Team Development:
  • Identify, recruit, and properly staff the store to ensure customer needs are exceeded while maintaining labor budget goals (total labor goal below 20% of net sales).
  • Coach, train, and motivate team members to achieve higher performance and customer interaction.
  • Demonstrate high values and service by leading by example on the sales floor.
  • Schedule regular meetings with team members to discuss additional training, changing conditions, and current fashion trends.
• Sales and Results Driven:
  • Develop and execute strategies to drive customer traffic, purchases, and sales.
  • Adhere to company guidelines to balance COGS and minimize potential for loss.
  • Maintain a fresh, visually enticing, clean, and well-organized store that exceeds customer expectations and competition.

Requirements

• Strong knowledge of current fashion trends for the core customer.
• Proven coaching, leadership, customer service, and selling skills with a take-charge mentality.
• Ability to work a flexible schedule, including weekends, holidays, and 42-45 hours per week.
• Strong verbal and written communication skills.
• Demonstrated management skills and ability to creatively solve challenges as the team’s go-to resource.
• High level of energy and self-motivation.

Benefits

• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Training & development

Schedule

42-45 hours per week, including weekends and holidays.