Assistant Manager

General Purpose Of The Job

This job requires the Assistant Manager to work directly with fellow Managers, General Manager and all team members to create and maintain a profitable store environment that provides best-in-class service, hospitality to every guest. The Assistant Manager must also manage costs, recruiting efforts, LSM, training and ensure that proper policies are followed, including employment and incident documentation.

Essential Duties And Responsibilities

• Effectively teach, motivate, coach and discipline staff, the HOH, and Twin Peaks Girls.
  • Must garner the respect of all employees.
  • Be proficient with interviewing, warning, counseling, hiring and firing employees, and ensure that all such events are properly documented and discussed with Assistant General Manager and General Manager before making such decisions.
  • Cash handling procedures are being followed.
• Seek development from Assistant General Manager and General Manager as he or she wishes to develop into the AGM level.
  • Proactively recruit as needed.
• Hold kitchen staff accountable to standards, ticket times, safety, and sanitation guideline.
  • Handles volume and stress with composure and finesse.
  • Upholds the standards and expectations.
  • Knowledge of systems, methods and processes that contribute to great execution.
  • Respectfully and properly handle all issues of alleged discrimination or harassment in accordance with policy, contacting your General Manager and VP of Operations immediately.
  • Maintain an atmosphere free of intimidation, discrimination, harassment, poor attitude, or poor work performance.
  • Drive sales by working with the Assistant General Manager and General Manager, Twin Peaks Girls and HOH team members to execute excellent operations.
  • Effectively coach and counsel. Hold team members accountable to standards and be willing to correct standards that are not met in any area of Twin Peaks.
  • Maintain organized and updated training schedules, programs and materials for new employees.
    • Effectively execute training and development programs.
  • Practice sound inventory control.
    • PNL/COGs/Bar, Food and Labor cost controlling.
  • Completing with Assistant General Manager and General Manager follow-up/approval.
    • Paying invoices/Reviewing invoices
  • Ensuring asset protection and security is in place.
    • Examples: back door, liquor cabinet, storage rooms stay locked.
  • Helping to ensure all managers food/alcohol certifications and food cards are in date.
    • (if applicable)
  • Ensuring that alcohol is always served responsibly and in accordance with the law.
    • Mathematical skills necessary to understand PNL, cost controlling, etc.
  • Uniform Standards followed (FOH/HOH/Management).
    • Restaurant overall Organization and Cleanliness.
    • R&M program.
    • Employee files up to date with proper documentation.
  • Supervision Received
    • This position will report to their General Manager.
    • Supervision Exercised Full restaurant staff.

Qualifications & Skills

• Substantial leadership experience in high-volume restaurants and/or bars.
• Ability to apply common-sense understanding to carry out multi-step instructions.
• Ability to deal with quickly changing situations with many variables.
• Ability to mathematically compute proper change, accurately perform checkouts for employees, cash handling procedures followed and compute correct bank deposits.
• Successfully attend and complete any and all other required training in compliance with local and state regulations, such as food and/or alcohol service certifications.
• Language Skills Ability to effectively communicate in the English language. Spanish communication skills are extremely helpful.
• Certificates, Licenses, Registrations Ability to obtain and/or maintain any government required licenses, certificates or permits to include ServSafe Food Manager and ServSafe Alcohol.
• Must attend orientation and agree to policies and procedures as outlined.
• Must attend and successfully complete the Twin Peaks Assistant Manager training program prior to working a shift without supervision.
• Must successfully attend and complete all other required training in compliance with local and state regulations, such as food and/or alcohol service certifications.

Physical Demands

• Regularly required to stand; walk; use hands and fingers to handle, feel, or carry objects, product, or controls; and talk or hear.
• Specific vision abilities required by this role include close vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

• Regularly exposed to fumes or airborne particles from the kitchen.
• Occasionally exposed to wet and/or humid conditions, when in the dish area or walk-in cooler, and sometimes uses toxic or caustic chemicals when cleaning.
• The noise level at Twin Peaks is usually loud.

What Success Looks Like

• Your performance and success will be driven through a few of the following, but not limited to, running the business according to our brand standards with the focus on people, sales and profits, maintaining hospitality standards at all times, maintaining the attributes, championing change while maintaining food quality standards while keeping our promises to our guests.