Assistant Manager

About the role

This hands-on Assistant Manager role partners with the General Manager and Assistant General Manager to run a profitable Twin Peaks location, delivering best-in-class hospitality and flawless execution of food, beer, and service standards. You’ll be responsible for coaching teams, controlling costs, enforcing policies, and preparing for advancement into an AGM position.

Responsibilities

• Teach, motivate, and discipline staff—including the Head of House and Twin Peaks Girls—while earning their respect.
• Interview, hire, warn, counsel, and, when necessary, terminate employees, documenting each step and consulting with leadership before final decisions.
• Maintain cash-handling procedures and oversee daily financial controls (PNL, COGs, bar/food/labor cost).
• Recruit proactively to meet staffing needs and maintain organized training schedules, programs, and materials.
• Hold kitchen and front-of-house teams accountable to ticket times, safety, sanitation, and brand standards; uphold EcoSure/Health Department “A” ratings.
• Drive sales by collaborating with leadership and teams to execute flawless operations.
• Conduct weekly schedule reviews, manage shift assignments, and audit readiness (daily/shift critical audits).
• Ensure asset protection (locked back doors, liquor cabinets, storage rooms), invoice accuracy, and compliance with Peaks Point training and state certifications.
• Serve alcohol responsibly and maintain up-to-date food/alcohol certifications for yourself and all managers.
• Uphold uniform standards and maintain a clean, organized, and safe restaurant environment.
• Handle alleged discrimination or harassment incidents per policy, escalating to the General Manager and VP of Operations immediately.

Requirements & Qualifications

• Substantial leadership experience in high-volume restaurants or bars.
• Ability to apply common-sense understanding to multi-step instructions and adapt quickly to changing situations.
• Strong mathematical skills for cost control, PNL analysis, and cash handling.
• Professional communication in English; Spanish is helpful.
• Ability to obtain and maintain ServSafe Food Manager and ServSafe Alcohol certifications.
• Completion of Twin Peaks Assistant Manager training program before working unsupervised.

Physical Demands

Regularly required to stand, walk, use hands to handle objects, and talk or hear. Specific vision abilities include close vision, peripheral vision, depth perception, and focus adjustment. Occasionally exposed to kitchen fumes, wet/humid conditions, and cleaning chemicals; noise level is typically loud.