Assistant Manager

Essential Duties And Responsibilities

• Effectively teach, motivate, and coach all team members including the kitchen crew and Twin Peaks Girls
• Proactively recruit and cast Twin Peaks Girls that meet or exceed Twin Peaks costume standards
• Follow proper audition and casting guidelines
• Ensure that Steps of Service are followed at all times and motivate staff to provide P.E.A.K.S. service to every table
• Hold kitchen staff accountable to standards, safety, and sanitation guidelines
• Responsible for handling cash, including assigning drawers, computing employee checkouts, and bank deposits
• Handle issues of alleged discrimination or harassment in accordance with policy, contacting the General Manager and the Twin Peaks Corporate Office if necessary
• Drive sales by working with other Managers, Twin Peaks Girls, and other team members to execute excellent operations and local store marketing efforts
• Coach and counsel team members and hold them accountable to standards
• Execute training and development programs
• Practice sound inventory control
• Dress and act professionally each day to set a good example for all employees
• Maintain an atmosphere free of intimidation, discrimination, harassment, poor attitude, or poor work performance
• Maintain organized and updated training schedules, programs, and materials for new employees
• Ensure that alcohol is always served responsibly and in accordance with the law

Qualifications

• Leadership experience in high-volume restaurants and/or bars
• Ability to communicate effectively in English, Spanish, and/or Creole (extremely helpful)
• Reasoning ability to apply common sense and understand simple instructions
• Mathematical ability to compute proper change, accurately settle checks, and compute correct bank deposits
• Ability to apply common sense understanding to carry out multi-step instructions
• Ability to deal with quickly changing situations with many variables
• Ability to apply common sense understanding to carry out simple one or two-step instructions
• Ability to deal with standardized situations with only occasional or no variables
• Must attend orientation and agree to policies and procedures as outlined
• Must attend and successfully complete the Twin Peaks Manager training program prior to working a shift without supervision
• Must successfully attend and complete any and all other required training in compliance with local and state regulations, such as food and/or alcohol service certifications

Physical Demands

• Regularly stand for up to 10 hours
• Frequently walk
• Use hands and fingers to handle, feel, or carry objects, product, or controls
• Talk or hear
• Reach with hands and arms
• Sit occasionally
• Lift and/or move up to 40 pounds occasionally
• Close vision, peripheral vision, depth perception, and the ability to adjust focus

Work Environment

• Exposure to fumes or airborne particles from the kitchen
• Occasional exposure to wet and/or humid conditions, especially in the dish area or walk-in cooler
• Sometimes use toxic or caustic chemicals when cleaning
• Noise level is usually loud
• Exposure to cigarette or cigar smoke in the smoking sections for guests and employees