Assistant Manager

Trojan Storage is a leading self-storage operator with over 40 locations across the U.S., known for its exceptional team culture, comprehensive benefits, and growth opportunities.

Benefits

• Full-time schedules: 9:30 AM – 5:30 PM (weekends 10 AM – 4 PM)
• Medical, Dental, Vision, and Life Insurance
• 401k Matching Program
• Paid Vacation and Sick Time
• Bonuses and Holiday Pay
• Referral Program
• Discounted Storage
• Education Assistance Program
• Employee Assistance Program
• Residency Opportunities (performance and tenure-based eligibility)
• Employee Discount Store
• Work/Life Balance
• Growth Opportunities
• Mileage Reimbursement

About the Role

The Assistant Manager supports day-to-day operations in collaboration with the property manager, reporting directly to the District Manager. This role involves delivering excellent customer service, managing rentals and collections, and maintaining property cleanliness. The Assistant Manager works independently, both indoors and outdoors, completing daily and monthly checklists while assisting in overall property operations.

Responsibilities

• Support property sales goals by promoting units and supplies, following up on leads, and encouraging positive reviews.
• Guide customers through the rental process, including offering insurance, handling third-party products/services, and conducting site tours.
• Perform daily cleaning and maintenance tasks (sweeping, dusting, curb appeal, debris removal).
• Balance cash drawers, handle payments, complete daily/monthly checklists, lock checks, and conduct collection calls and unit inspections.
• Deliver excellent customer service via multi-channel communication and manage customer complaints.
• Make daily bank deposits and mail runs, and maintain inventory of supplies and maintenance equipment.

Requirements

• Valid driver’s license, insurance, and reliable transportation for property travel and work-related tasks.
• 1+ years of customer-facing experience preferred.
• Ability to stand, sit, crawl, bend, climb ladders, and lift/move up to 35 lbs.
• Weekend availability and ability to work independently.
• Basic office skills: organization, writing, math, and computer proficiency.
• Strong communication, interpersonal, and decision-making skills.
• Passion for customer service and helping others.