Assistant Manager

About the Company

Trojan Storage is the best self‑storage operator in the business with over 40 locations in the U.S. today. We pride ourselves on an amazing culture, healthy benefits, and growth opportunities for our employees.

Your Role

The assistant manager supports day‑to‑day operations by collaborating with the property manager. Reporting directly to the District Manager, this individual provides excellent customer service, manages the rental and collection process, and proactively maintains the property’s cleanliness. The role works independently, both inside and outside, completing daily and monthly checklists and assisting in overall property operations.

Responsibilities

• Support the property’s sales goals by promoting units and supplies, following up on leads, and garnering positive reviews.
• Guide customers through the rental process, including offering insurance, handling third‑party products and services, and conducting site tours.
• Perform daily cleaning and maintenance tasks such as sweeping, dusting interior areas, and maintaining curb appeal and exterior grounds.
• Balance cash drawers, handle cash and payments, and facilitate daily and monthly checklists, lock checks, collection calls, and unit inspections for market readiness.
• Deliver excellent customer service through multi‑channel communication, managing any customer complaints.
• Make bank deposits and mail deliveries daily and maintain inventory levels of supplies and maintenance equipment.

Qualifications

• Valid driver’s license, insurance, and reliable transportation required to travel between properties or conduct other work‑related business.
• One year of experience in a customer‑facing role preferred.
• Ability to stand, sit, crawl, bend, climb, or balance on a ladder, and transport/lift/move up to 35 lb.
• Weekend availability and ability to work independently.
• Office skills including organization, writing, basic math, and computer proficiency.
• Excellent communication and interpersonal skills with strong decision‑making ability.
• Strong customer service skills with a passion for helping others.

Benefits

• Medical, Dental, Vision, & Life Insurance
• 401(k) Matching Program
• Vacation Time
• Sick Time
• Bonuses
• Holiday Pay
• Referral Program
• Discounted Storage
• Education Assistance Program
• Employee Assistance Program
• Residency Opportunities (performance & tenure required for eligibility)
• Employee Discount Store
• Work/Life Balance initiatives
• Growth Opportunities
• Mileage Reimbursement
• And much more

Schedule

Full‑time schedules between 9:30 AM and 5:30 PM (weekends 10:00 AM – 4:00 PM).