Assistant Manager

About the role

The Assistant Store Manager is responsible for delivering a Legendary Customer Experience, providing leadership and direction to the store team, and performing various operational activities throughout the store.

Responsibilities

• Maintain regular and predictable attendance.
• Work scheduled shifts, and have the ability to work varied hours, days, nights, weekends, and overtime, as dictated by business needs.
• Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
• Deliver on our promise of Legendary Customer Service through GURA: Greet the Customer, Uncover Customer’s Needs & Wants, Recommend Product Solutions, Ask to Add Value & Appreciate the Customer.
• Proficient in all Team Leader and Receiver functions.
• Create and foster a welcoming environment and sense of belonging in the Store.
• Ensure that the power of diversity, equity and inclusion is experienced everyday across our Team Members, Customers, Suppliers and Communities.
• Ensure Team Members mirror the communities the Store serves.
• Ensure a supportive and engaging experience for Team Members and Customers by fostering different backgrounds, experiences, perspectives, ideas and innovative thinking.
• Assist Store Manager in Store Operations including: driving sales and profit, customer loyalty, planning, prioritization, and delegating of daily tasks.
• Support Store Manager in Team Member counseling, hiring/staffing decisions, scheduling, Team Member training including product knowledge development, appropriate application of policies and procedures and encouragement of continuous learning, and maintaining a productive work environment.
• Perform Opening/Closing procedures.
• Transport and make deposits to the bank.
• Resolve customer complaints/issues and ensure the customer has a positive shopping experience.
• Ensure the customer has a Legendary shopping experience that differentiates from the competition.
• Champion the Customer Experience in the store and execute the role of the GURA Sales Leader.
• Lead freight movement, and support merchandising initiatives, feed management, and inventory control.
• Operate cash register/computer.
• Supervise cash handling procedures.
• Adhere to loss prevention standards and respond to any alarm calls as needed.
• Operate Forklift and Baler.
• Ensure the safety and well-being of birds.
• Sanitize and maintain poultry holding tanks and care for birds as required.
• Absorb and load/unload carts.
• Complete all documentation associated with any of the above job duties.
• Obtain license or certifications as needed by the business.
• May be required to perform other duties as assigned.

Qualifications

• Previous retail leadership experience is required.
• Farming, ranching, pet/equine, or welding knowledge is strongly preferred.
• Must be 18 years of age or older and possess a valid driver’s license.
• High school diploma or the equivalent is required.
• Bachelor’s degree in Business Administration or related field is preferred.
• Ability to perform and execute principle responsibilities of Team Members.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
• Working Conditions: Working environment is favorable, generally working inside with moderate noise. Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.). Lighting and temperature are adequate. Ability to work outdoors in adverse weather conditions.
• Physical Requirements: This position is non-sedentary. It is essential that Team Members have the physical and mental stamina and ability to move throughout the store and outdoor areas quickly and safely. It is essential to operate all equipment related to their job duties efficiently, safely, properly and accurately; and to provide the highest level of customer service. Team members must have the physical and mental ability to perform all of the following tasks (with or without reasonable accommodation): Ability to move and transfer merchandise, weighing up to 50 pounds, throughout the store. Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper MHE (e.g. pallet jack, forklift, etc.). Ability to occasionally lift or reach merchandise overhead. Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders for up to 12 hours. Ability to move throughout the store for an entire shift. Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area. Ability to operate and use all equipment necessary to run a store (e.g. dolly, handtruck, forklift, baler, computer, cash register) (forklift and baler requirements do not apply if under the age of 18). Ability to constantly operate store equipment such as computer, cash register, and other store equipment. Ability to read, write, and count accurately to complete all documentation. Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers. Ability to process information / merchandise through the point-of-sale system. Ability to handle and be in contact with birds/poultry. Ability to successfully complete training and certification to dispense propane, and to dispense propane (propane certification and dispensing requirement does not apply if under the age of 18).

Skills

• Leadership
• Customer Service
• Team Management
• Inventory Control
• Merchandising
• Loss Prevention
• Equipment Operation
• Handling Poultry
• Propane Dispensing
• Training and Certification
• Driving and Operating Vehicles
• Physical Stamina and Mobility
• Reading, Writing, Counting
• Verbal and Written Communication
• Problem Solving
• Time Management
• Conflict Resolution
• Adaptability
• Flexibility
• Service Orientation
• Product Knowledge
• Policy Application
• Continuous Learning
• Customer Experience Execution
• Store Operations Management
• Team Member Counseling
• Hiring and Staffing Decisions
• Scheduling
• Training and Development
• Productivity Maintenance
• Customer Complaint Resolution
• Opening and Closing Procedures
• Bank Deposits
• Freight Movement
• Supervision of Cash Handling Procedures
• Loss Prevention Standards Compliance
• Alarm Call Response
• Forklift and Baler Operation
• Poultry Care and Sanitation
• Customer Loading Assistance
• Documentation Completion
• Licensing and Certification Acquisition
• Travel Support
• Vehicle Operation for Business Needs
• Training and Certification Completion

Benefits

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future. Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service. Please visit this link for more specific information about the benefits and leave policies applicable to the position you’re applying for.