Assistant Manager

About the role

The Assistant Store Manager is responsible for proficiency in all areas of a specialty retail farm and ranch store and supports the Store Manager in delivering financial results, Legendary Customer Experience, Team Member development, and daily store execution. The role provides leadership across sales, service, opening and closing routines, front‑end execution, compliance, and operational activities as assigned by the Store Manager. In the updated store operating model, Assistant Store Manager responsibilities align to a store‑volume leadership structure and may transition into Store Operations Manager ownership in designated stores.

Responsibilities

• Maintain regular and predictable attendance; work scheduled shifts and be able to work varied hours, days, nights, weekends, and overtime as dictated by business needs.
• Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
• Deliver Legendary Service and reinforce Leading with Legendary behaviors through customer engagement, Team Member coaching, and accountability for execution.
• Use A+ Coaching routines to develop Team Members, improve selling behaviors, and reinforce consistent operating standards.
• Assist the Store Manager with overall store operations, including driving sales and profit, planning and prioritizing work, delegating daily tasks, and reviewing and completing ACT missions.
• Support customer loyalty, selling skills, monthly training, and a culture of product knowledge across the store.
• Support hiring efforts, recruiting, Team Member training, continuous learning, coaching, and application of policies and procedures.
• Perform opening and closing procedures, including store routines, cash‑handling oversight, and transport of bank deposits.
• Resolve customer complaints and issues to ensure a positive shopping experience that differentiates Tractor Supply from the competition.
• Champion Legendary Customer Experience and support execution of GURA and Leading with Legendary behaviors.
• Support Sales Team face‑to‑face process execution on evenings and weekends, as assigned.
• Support assembly planning and prioritization, store meetings, community events, and order store supplies as assigned.
• Complete BOPIS/BODFS reconciliation when the Receiver is not scheduled.
• Lead freight movement and support merchandising initiatives, feed management, inventory control, and recovery as assigned under the store operating model.
• Adhere to loss‑prevention, safety, and security standards and respond to alarm calls as needed.
• Operate cash register/computer, forklift, and baler and assist customers with loading purchases.
• Complete all documentation associated with the above duties accurately and timely.
• Obtain licenses or certifications as needed by the business.
• May be required to perform other duties as assigned.

Required Qualifications

• Previous retail leadership experience (required).
• Farming, ranching, pet/equine, or welding knowledge (strongly preferred).
• Must be 18 years of age or older and possess a valid driver’s license.
• High school diploma or equivalent (required).
• Bachelor’s degree in Business Administration or a related field (preferred).
• Ability to read, write, and count accurately regardless of education level.

Preferred Knowledge, Skills, and Abilities

• Ability to perform and execute principal responsibilities of Team Members.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.

Working Conditions

The working environment is generally inside with moderate noise; indoor floors and outdoor lots are hard surfaces (concrete, asphalt, etc.). Lighting and temperature are adequate. Employees must be able to work outdoors in adverse weather conditions. Work shifts vary by store, typically no less than 4 hours and may exceed 10 hours. Employees are expected to promote a safe and productive environment for Team Members and customers and adhere to company safety training and guidelines.

Physical Requirements

• Ability to move and transfer merchandise weighing up to 50 lb throughout the store.
• Ability to push and pull merchandise up to 2,000 lb with assistance of proper material handling equipment (e.g., pallet jack, forklift).
• Ability to occasionally lift or reach merchandise overhead.
• Frequent standing, kneeling, twisting, crouching, squatting, bending, stooping, and climbing ladders for up to 12 hours.
• Ability to move throughout the store for an entire shift and safely access all areas (selling floor, side lot, stock area, register area).
• Ability to operate equipment such as dolly, handtruck, forklift, baler, computer, and cash register (forklift and baler requirements do not apply if under 18).
• Strong written and verbal communication skills for effective interaction with team members and customers.
• Ability to read, write, and count accurately to complete documentation.
• Ability to process transactions through the point‑of‑sale system.
• Ability to handle and be in contact with birds/poultry.
• Ability to complete training and certification to dispense propane (not required if under 18).
• Ability to travel as required to support district needs and to drive or operate a vehicle for business purposes.

Benefits

Tractor Supply offers a comprehensive total‑reward package that includes medical, dental, and vision coverage; company‑paid life and disability insurance; paid parental leave; tuition reimbursement; and family‑planning resources such as adoption and surrogacy assistance. Full‑time and part‑time Team Members are eligible, with part‑time new hires gaining eligibility after averaging at least 15 hours per week during a 90‑day look‑back period. For detailed information about specific benefits and leave policies, please refer to the company’s benefits portal.