Assistant Manager
About the Role
The Lash Lounge is seeking a highly motivated and experienced Assistant Salon Manager for our busy Roseville salon. You will report directly to the Salon Manager, focusing on providing excellent customer service, managing our team of Front Desk Associates and Stylists, and cultivating a positive work environment. This role emphasizes sales, managing company goals, and training staff in selling memberships and retail.
Responsibilities
- Improve sales through direct front desk coverage and indirect coaching of team members.
- Identify and capitalize on sales opportunities.
- Lead marketing activities for the salon using branded tools and platforms (online, in-salon, and through partnerships).
- Monitor and drive Key Performance Indicators (KPIs), including:
- Salon Occupancy
- Lead Conversions
- Re-bookings (guest satisfaction)
- Membership Sales
- Retail Sales
- Upgraded experience Sales
- Social Media Followers (marketing)
- Online Ratings (marketing)
- Opportunities to directly manage front desk and stylist resources based on experience.
Requirements
- Previous membership sales and management experience is required.
- Experience managing employees.
- Front desk sales experience, preferably in salon, spa, or membership businesses.
- Exceptional customer service and computer skills; MindBody Online experience is a plus.
- College degree in Business Management or a related field is preferred.
- Legally eligible to work in the United States with reliable transportation.
Benefits
- Annual Bonus Plan
- Free lash extensions and all other salon services
- Discounts on retail products
Pay
$19.00 - $25.00 per hour
About The Lash Lounge
The Lash Lounge is the premier salon for lash extensions in the United States, offering a complete menu of services including tinting, threading, perming, and more. We provide a world-class destination for semi-permanent eyelash extensions in a retreat-like setting designed to rejuvenate guests and boost their confidence.
Our proprietary training program delivers innovative lashing and guest care courses, combining intensive theory-based and hands-on education. Recognized industry-wide, our curriculum ensures beautiful, consistent results while prioritizing guest safety.