Assistant Manager

About the role

This position involves assisting the location manager in organizing, planning, and implementing strategy, as well as day-to-day operations. Communication is key, with close coordination via GroupMe with the location manager, assistant managers, COO, and CEO.

Responsibilities

• Aiding in the organization and implementation of strategy and day-to-day operations.
• Providing clear communication regarding rooms, repairs, customer service, and operations through GroupMe.
• Maintaining a safe and clean work environment.
• Scheduling Escape Room Adventures over the phone and in-person.
• Communicating with the Director of Sales about current booking procedures, promotions, and policies.
• Training employees on Escape Room processes, check-in, and lounge.
• Delegating tasks to employees to ensure rooms and day-to-day operations run smoothly.
• Supervising, leading, and motivating employees.
• Running Escape Rooms as needed.
• Preparing and serving drinks as needed in the lounge.
• Communicating with guests regarding TERUSA product and policies.
• Ensuring adherence to company guidelines.
• Maintaining customer satisfaction and managing complaints.
• Working flexible hours (7 days a week, 52 weeks a year).
• Adhering to company policies and Core Values.

Requirements

• Full availability (7 days a week, 52 weeks a year), including holidays.
• On-time for every shift and scheduled meetings.
• Uniform as per The Escape Room USA handbook.
• Willingness to accept constructive criticism and make necessary changes.
• Ability to follow directions and ask questions as needed.
• Physical activity such as deep cleaning, standing, crawling, bending, lifting 20-40 pounds, etc.
• Passion for Escape Rooms/entertainment experiences.
• Flexibility and teachability.
• Great communication skills (conversing with guests, management, and staff, as well as giving clear hints and instructions).
• Commitment to an immersive atmosphere while running rooms.
• An outgoing personality.
• Prior managerial experience.
• Prior experience playing escape rooms.
• Prior experience in the customer service or entertainment industry.
• Theater, improv, and public speaking experience.

Qualifications

• Positive attitude.
• Good team player, providing a 5-star experience for every customer.
• Able to multi-task effectively and efficiently.

Skills

• Ability to convey the TERUSA product with high efficiency and attention to detail.
• Guiding and interacting with customers through all aspects of their Escape Room Adventure.
• Outgoing personality.

Benefits

Benefits for full-time employees include health insurance, dental insurance, vision insurance, 401(k) program, PTO, and competitive pay.

Pay

Competitive pay.

Schedule

Approximately 40-50 hours per week.