Assistant Manager

About the Role

Accountable for the day-to-day activities of the branch. Ensures that all policies and procedures are carried out effectively. Maintains communication between the staff and upper management. Provides support, training, and guidance to the staff. The primary duty is to produce a satisfactory profit.

This position oversees 1 to 4 employees within the branch location.

Responsibilities

• Ensure all daily duties of the branch and staff are completed efficiently through continuous training on company policy and procedures.
• Ensure compliance with all Federal, State, and Local laws and adherence to best ethical standards.
• Provide leadership to motivate employees and maintain a high degree of branch production by meeting and exceeding company standards for loans, collections, and expense control.
• Maintain consistent growth in accounts and receivables through customer retention and effective advertisement.
• Prepare special reports as needed.
• Control assets, proper credit extension, collection routines, thorough follow-up, and handling of past-due customers to maintain branch profitability.
• Manage employee schedules, ensuring all personnel are at work on time and effectively coached throughout the day.
• Ensure all reports and records are prepared accurately and submitted to the home office and district supervisor on time.
• Acknowledge and respond to all correspondence from the home office on the day it is received.
• Train employees on all functions of a loan office, including processing applications, handling payments, enforcing contracts, making collection calls, and closing loans.
• Approve and close all new, FB (financial benefit), and dual loans, as well as increases on loans for established accounts.
• Handle, approve, and close all delinquent loans (30 days or more past due).
• Ensure all delinquent work is completed by 2:00 pm daily and customer records are filed in proper fireproof cabinets at closing.
• Maintain a neat and orderly office at all times.
• Recommend and handle all legal procedures against customers.
• Refund any fees or charges made in error immediately upon discovery, including insurance cancellation funds.
• Distribute and process Life, Accident and Health, Auto, and Fire Insurance claims, and maintain proper records.
• Direct all calls from attorneys, newspapers, reporters, etc., to the home office.
• Verify cash monthly by balancing cash drawers and maintaining cash count records.
• Exercise ownership in judgment for decisions affecting the branch, personnel, asset control, and credit decisions.
• Approve all supply requisitions.
• Handle all customer inquiries and disputes professionally.
• Protect all customer information, ensuring it is securely stored daily before closing the office.

Expectations

• Meet the minimum loan business profit standard each month.
• Extend credit per policy to avoid unacceptable losses.
• Work collection routines per policy to avoid sub-standard operations and losses.
• Minimize expenses and make decisions that ensure branch efficiency and profitability.
• Follow all Sunset Management policies and procedures, as well as all laws and regulations.
• Prepare, motivate, and retain branch employees.

Requirements

• Previous manager experience in the finance industry is preferred.

Physical Requirements

The physical demands and work environment described are representative of those required to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Work is primarily sedentary in nature; no special physical demands are required.