Assistant Manager
About the role
At STIIIZY, our mission is to provide the ultimate one‑stop‑shop cannabis experience by offering exceptional customer service and diversified products. We strive to build long‑term customer loyalty and are building a consumer‑centric organization focused on sharing the transformational potential of cannabis with the world. Our STIIIZY product line is one of the best‑selling cannabis brands in the market today, holding the title of best‑selling vape brand across all BDSA‑tracked markets and best‑selling brand overall in the California market. Rooted in California, we have expanded operations across the United States with further growth on the horizon and are building distribution networks to reach over 60 countries worldwide. We recognize that our employees are at the center of our success and take pride in a corporate culture that emphasizes our core values: Influence, Inspire, Innovate, Win, & Grow. Our team comes from a wide range of retail backgrounds, each bringing unique skills and talents as we work together to continue our incredible growth. In this role, you will assist the General Manager in leading the retail team and overseeing day‑to‑day operations. The ideal candidate shines when setting a good example and keeping coworkers motivated, fostering a culture of teamwork and camaraderie with communication at the forefront of team building.
Responsibilities
- Create and promote a healthy team culture where individual employees have the capacity and feel empowered to work autonomously while striving to meet a common collaborative goal
- Lead and inspire team members to continuously grow, learn, and evolve personally and professionally
- Help build an exceptional team that will uphold and deliver our mission, vision, and goals to employees and customers
- Set a prime example of professionalism, integrity, and dedication for the entire team to follow
- Execute daily operations with meticulous attention to detail
- Work closely with all team members to ensure every customer interaction is met with an exceptional level of service and product knowledge, enhancing overall customer satisfaction
- Collaborate with the General Manager to train and mentor staff, fostering a high‑performing team culture that thrives on adaptability and resilience
- Implement rigorous inventory control practices to minimize shrinkage
- Oversee stringent cash handling procedures, meticulously managing registers, reconciling daily transactions, and ensuring accuracy and security
- Collaborate with management to set and exceed sales targets, analyzing performance metrics, and implementing strategies for consistent growth
- Drive sales by setting challenging targets, analyzing performance data, and implementing strategies to achieve and exceed goals
- Uphold the highest standards of compliance with local and state regulations, guaranteeing the dispensary's ethical and legal operations
- Mediate and resolve customer/employee concerns and conflicts with the highest level of professionalism, defusing challenging situations
- Comply with all HR policies and employee handbook; maintain detailed documentation of all HR processes
- Regularly assess floor leads to offer constructive feedback that aids in their professional development
- Partner with the General Manager to effectively communicate and delegate goals, tasks, and responsibilities to the team to ensure a smooth operational flow
- Other duties may be assigned
Requirements
- Minimum 21 years of age
- Minimum of 2 years of retail management experience
- 2‑3 years in retail/hospitality management
- Open availability: able to work days, nights, holidays and weekends
- Strong computer skills including proficiency in Microsoft Office
- Physical demands: prolonged periods of standing, sitting at a desk, and working on a computer; able to stand for prolonged periods of time, bend, kneel,