Assistant Manager

Responsibilities

• Aid in achieving budgeted sales and profits.
• Develop and maintain professional relationships with IHOP restaurant hourly Team Members, Corporate and Regional Team Members, and guests.
• Implement IHOP 101 Training program for all restaurant hourly Team Members to improve unit operations and the guest experience.
• Support the execution of annual financial, local restaurant marketing, guest service, and human resource objectives, strategies, and tactics for assigned unit, in accordance with the current IHOP Standard Operating Procedures (SOP) and the current operations plan.
• Comply with federal, state, and local regulations applicable to assigned unit.
• Oversee recruitment, training, and retention of Team Members in accordance with the current SOP and operations plan for the assigned unit.
• Ensure adequate levels of food, paper, kitchen, safety, janitorial, uniform, linen, and miscellaneous supplies.
• Ensure the proper operational condition of equipment, building structure, and premises according to federal, state, and local regulations and the SOP.
• Ensure safety and sanitation practices are maintained according to federal, state, and local regulations and the SOP.
• Assist in maintaining a safe and secure restaurant.
• Avoid performing other duties as assigned.
• Assist General Manager with the overall direction, coordination, and evaluation of the Company unit.
• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems. Keep the General Manager informed.

Qualifications

• A high school diploma or equivalent is typically required.
• Previous relevant work experience is often required. The specific amount of experience varies by industry and company but can range from a few years to several years.
• Strong leadership skills to effectively supervise and guide staff, including training, delegating tasks, and resolving conflicts.
• Effective communication is crucial for conveying instructions to employees, interacting with customers or clients, and collaborating with other managers and team members.
• Strong organizational skills to manage tasks, schedules, and priorities effectively.
• The ability to identify issues, analyze problems, and implement solutions is vital for assistant managers to keep operations running smoothly.
• Strong customer service skills to handle customer inquiries, complaints, and ensure a positive experience.
• A basic understanding of financial principles can be valuable for budgeting, financial reporting, and managing expenses.
• Familiarity with industry-specific software, point-of-sale systems, and other relevant technology may be required.
• The ability to collaborate effectively as part of a team is essential.
• The ability to adapt to changing circumstances and priorities is important.
• Ensure compliance with industry regulations, safety standards, and labor laws.
• Prioritize both customer and employee satisfaction, ensuring that customers receive quality service and employees feel supported and motivated.
• Efficiently manage time and tasks to meet deadlines and achieve objectives.
• The ability to resolve conflicts and address employee issues in a fair and constructive manner is important for maintaining a positive work environment.
• Be reliable and available to handle responsibilities, including potentially working weekends, evenings, or holidays.
• Food Safety Certified; can be certified while on the job.
• Familiarity with the specific industry, its products, services, and customer base, can be a significant advantage.
• Certifications through IHOP training courses assigned.
• Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
• Ability to write routine reports and correspondence. Ability to speak effectively before groups of guests or restaurant Team Members.

Compensation

$10.00 - $14.00 per hour

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.