Assistant Manager

About the role

The Assistant Community Manager supports daily property operations and works closely with the Community Manager to ensure exceptional customer service, smooth administrative processes, accurate financial records, and a positive living experience for residents. This role combines customer service, leasing, collections, administrative tasks, and compliance with company policies.

Responsibilities

• Provide excellent customer service to residents, prospects, and vendors.
• Conduct market surveys and assist with competitive analysis.
• Show, lease, and move in prospective residents.
• Update unit availability daily and process rental applications promptly.
• Receive, record, and process collections according to company standards.
• Assist with collecting past-due balances from former residents.
• Process maintenance work orders and support maintenance coordination.
• Maintain complete and accurate resident files and documentation.
• Manage calendars for scheduled move-ins and ensure apartments meet move-in standards.
• Address and resolve resident concerns; escalate issues to the Community Manager when needed.
• Conduct move-out inspections and prepare deposit accountings (with Community Manager approval).
• Maintain financial and account records including NSF transactions, concessions, rent increases, and adjustments.
• Provide clerical and phone support as needed.
• Adhere to company policies, procedures, and operational standards.
• Perform additional tasks or duties as assigned by Supervisor.

Requirements

• Regularly required to sit, stand, walk, talk, hear, and use hands, arms, legs, and back.
• Occasional climbing may be required.
• Must be able to use close and distance vision, color vision, depth perception, and adjust focus.
• Ability to work at a computer and talk on the phone for extended periods.
• Must be able to detect auditory and visual alarms.
• Ability to work extended/flexible hours, including weekends, as needed.

Skills

• Strong customer service orientation
• Excellent communication skills
• Ability to handle high-stress situations effectively
• Time management and strong organizational skills
• Administrative accuracy and attention to detail
• Strong sales and leasing background
• Effective leadership qualities
• Superior collection skills
• Knowledge of state Fair Housing laws

Qualifications

• High school diploma or equivalent required
• CPM, CAM, RMP, or CMCA certifications preferred but not required
• Minimum of two years of residential property management experience in the multifamily industry
• Intermediate computer and internet proficiency
• Intermediate knowledge of Microsoft Word, Excel, and Outlook
• Preferred experience with: Yardi, Voyager, LRO, Entrata, Resident Check
• Commitment to ongoing training and professional growth through company education programs
• Ability to perform intermediate mathematical calculations and use property management software proficiently

Benefits

• Company-paid employee-only health insurance
• Vacation and sick time
• Company-paid holidays
• Life insurance
• Employee discounts
• Opportunities for career growth and development

Schedule

Full-time position requiring consistent attendance. May require some nights, weekends, and occasional holidays. Regular participation in company functions and events is required.