Assistant Manager

About the role

We are looking for an experienced and passionate Restaurant General Manager to join our team. Your primary responsibility is to ensure every guest has a wonderful experience.

Responsibilities

• Manage and oversee the entire restaurant operation
• Deliver exceptional guest services
• Ensure guest satisfaction
• Plan new and update existing menus
• Plan and develop the overall restaurant marketing strategy
• Manage restaurant’s tech stack
• Respond efficiently to customer questions and complaints
• Organize and supervise shifts
• Manage and lead staff
• Hire new employees
• Terminate employees when necessary
• Train and evaluate staff performance
• Manage food cost, forecast requirements, and maintain inventory
• Manage restaurant supplies including smallwares
• Create and nurture a positive working environment
• Implement innovative strategies to improve productivity, sales, and food quality

Requirements

• 5+ years of experience as a Restaurant General Manager or similar role
• 5+ years of experience in customer service management
• Extensive food and wine knowledge
• Computer literacy
• Familiarity with restaurant management software
• Experience in event planning
• Strong leadership, motivational, and people skills
• Good financial management skills
• Critical thinking and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills

Qualifications

• Culinary school diploma or BS degree in Business Administration