Assistant Manager

About the role

The Assistant Manager role at Planet Fitness is a full-time position that assists the club manager in overseeing club operations to ensure an exceptional "Judgement Free" member experience. Key responsibilities include leading team members, resolving employee concerns, managing inventory, and supporting the Club Manager with hiring and onboarding new team members.

Responsibilities

• Lead team members to complete assigned tasks in a safe and efficient manner.
• Model the behaviors to provide an outstanding member experience; coach and inspire others to do the same.
• Assist in resolving employee concerns.
• Provide backup staffing support as needed.
• Manage inventory system for cleaning supplies.
• Ordering club supplies and retail product.
• Track KPI to identify areas of strengths and opportunities; game plan with club manager.
• Support the Club Manager with hiring and onboarding new team members.
• Assess and assist in emergency situations.

Qualifications

• 9-12 months of experience in a customer service environment is preferred.
• 9-12 months of experience supervising and leading team is preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness).
• Basic computer proficiency.