Assistant Manager

About the role

The Assistant Manager role at Planet Fitness involves assisting the club manager in overseeing club operations to ensure an exceptional "Judgement Free" member experience. Key responsibilities include leading team members, managing inventory, resolving employee concerns, and supporting the Club Manager with hiring and onboarding new team members.

Responsibilities

• Lead team members to complete assigned tasks in a safe and efficient manner.
• Model the behaviors to provide an outstanding member experience; coach and inspire others to do the same.
• Assist in resolving employee concerns.
• Provide backup staffing support as needed.
• Manage inventory system for cleaning supplies.
• Ordering club supplies and retail products.
• Track KPI to identify areas of strengths and opportunities, game plan with club manager.
• Support the Club Manager with hiring and onboarding new team members.
• Assess and assist in emergency situations.

Qualifications

• 9-12 months of experience in a customer service environment.
• 9-12 months of experience supervising and leading team.
• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness).
• Basic computer proficiency.

Skills

• Positive and upbeat attitude.
• Passion for delivering a consistent and exceptional experience to members, guests, and fellow PF team members.
• Comfortable guiding and supporting team members to complete tasks.
• Ability to listen and empathize.
• Strong communication skills.
• Quickly apply information learned during the online and hands-on training.
• Enjoy coaching and leading others to success.
• Comfortable managing through conflict.

Benefits

• Compensation range: USD $17.92/Hr. to USD $20.92/Hr.
• Comprehensive benefit offering includes medical, dental, and vision insurance; short-term and long-term disability; term life insurance; 401(k) retirement savings plan; flexible spending accounts; vacation, sick, and holiday pay; and a free Black Card Membership.
• Certain benefits are offered to full-time employees only.