Assistant Manager

About the role

The Assistant Manager for Little Caesars is responsible for overseeing shift operations, guest experience, sales performance, and brand excellence in a store. In the absence of the manager, the Assistant Manager assumes productive leadership and supervises the restaurant's staff to ensure they meet their job responsibilities, contributing to customer satisfaction and profitability.

Responsibilities

• Serve customers correctly and complete orders within service time goals, adhering to Customer Service Standards, Priority Guidelines, Telephone and Front Counter station procedures, and the Remedy Process.
• Lead team members on shifts, including assigning tasks such as cleaning, line duties, and opening/closing duties, providing feedback and training.
• Utilize the huddle board to effectively position the team.
• Know and support appropriate personnel policies, labor laws, and safety procedures.
• Ensure all security procedures are executed, including safe procedures, open/close procedures, and other safety measures.
• Transition into opening/closing duties.
• Make guests really happy by providing great guest service and resolving guest complaints/issues.
• Lead team members to open, transition, and close shifts.
• Know and uphold standards for product quality and work the line as needed.
• Promote sales on the shift through suggestive selling and knowledge of in-store promotions.
• Execute and support all food safety requirements and practices.
• Control food costs, labor, waste, and cash on the shift.
• Count drawers and follow proper daily cash handling procedures.
• Complete additional e-learning as required.

Requirements

• Minimum 18 years of age.
• Previous experience in restaurants, retail, or a position involving customer contact, with preferred leadership experience.
• A high school diploma or equivalent, with basic math skills.
• Licenses or certifications required by local, state, or federal authorities to work.
• Excellent communication skills to communicate effectively with guests and colleagues.
• A positive attitude and ethics that support Little Caesars' values and culture.
• A strong team player with the ability to train and coach others.
• The ability to lift up to 55 pounds, push/pull up to 55 pounds, squat/crouch to lift items from the floor, twist up to 90 degrees left and right, and bend up to 90 degrees to lift objects from the floor.
• The ability to work a standard schedule of 20-30 hours per week, including at least 3 nights a week and working on weekends.