Assistant Manager

Job Summary

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Responsibilities

• Assist in recruiting, hiring, training and developing a high‑performing staff consisting of Member Service Representatives, Trainers, and Custodians.
• Maintain a welcoming atmosphere for all members, prospective members, and guests while ensuring staff follows superior customer service guidelines.
• Provide backup support to the Club Manager as needed, including staff management and scheduling.
• Supervise staff and oversee member service to ensure a superior customer experience at all times.
• Resolve or escalate employee issues or concerns.
• Perform front‑desk activities: answer phones in a friendly manner, assist callers with a variety of questions, check members into the system, handle new member sign‑ups, conduct tours for prospective members, and facilitate all member requests, issues, and questions.
• Assist in overseeing cleanliness and maintenance of the facility.
• Order supplies using a specific budget based on club requirements.
• Track statistics and reports on a weekly, monthly, and annual basis.
• Provide backup support for any employee who is absent.

Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy, and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard‑working, enthusiastic, and energetic attitude.
• Strong problem‑resolution skills.
• Current CPR certification.
• High school diploma or GED equivalent.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Occasionally lift up to 75 lb.
• Occasional exposure to toxic chemicals.