Assistant Manager

About the role

The Assistant Manager plays a critical leadership role in running a high-performing Pet Care Center. You support the General Manager in ensuring the health, safety, and proper handling of all animals, promoting a safe and welcoming environment, and acting with integrity and care in every decision.

Responsibilities

• Pet First: Uphold Petco’s animal care standards, ensuring the health, safety, and proper handling of all animals.
• Foster the Fun: Lead, motivate, and engage store partners to deliver outstanding service and build customer loyalty.
• Let’s Go!: Support daily store operations to ensure smooth workflow and execution, driving sales, service, and operational goals.

Requirements

• 2+ years of retail experience, including supervisory or management experience.
• Proven ability to lead, coach, and motivate a team.
• Strong problem-solving and decision-making skills.
• Excellent communication and interpersonal skills.
• Proficiency with point-of-sale systems and Microsoft Office applications.
• Passion for animals and knowledge of pet care strongly preferred.

Qualifications

• Majority of work is conducted indoors; however, occasional duties may require leaving the Pet Care Center for tasks such as bank deposits, merchandise transport, or community events.
• Regular engagement with customers on the sales floor, including providing customer assistance and performing cashiering and point-of-sale transactions.
• Must be able to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.

Skills

• Service standards.
• Coaching and mentoring.
• Team culture.
• Performance management and accountability.
• Mergers and merchandising standards.
• Labor efficiency and operational routines.
• Compliance with company policies, procedures, and safety standards.

Benefits

Petco Animal Supplies, Inc. offers a comprehensive benefits package including health and financial benefits, 401K, incentives, and PTO. For more details, please refer to [link to Petco Total Rewards page].

Pay

Full-time positions are eligible for full-time status based on average hours worked, as defined by company policy and applicable law.

Schedule

This is a full-time position with flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays. A limited amount of travel may be required for training, meetings, or community engagement.