Assistant Manager

About the role

The Assistant Manager plays a critical leadership role in running a high-performing Pet Care Center. You support the General Manager in ensuring the health, safety, and proper handling of all animals, promoting a safe, welcoming environment, and acting with integrity and care.

Responsibilities

• Pet First: Uphold Petco’s animal care standards, ensuring the health, safety, and proper handling of all animals.
• Foster the Fun: Lead, motivate, and engage store partners to deliver outstanding service and build customer loyalty.
• Let’s Go!: Support daily store operations to ensure smooth workflow and execution, driving sales, service, and operational goals.

Qualifications

• Experience & Skills:
  • 2+ years of retail experience, including supervisory or management experience.
  • Proven ability to lead, coach, and motivate a team.
  • Strong problem-solving and decision-making skills.
  • Excellent communication and interpersonal skills.
  • Proficiency with point-of-sale systems and Microsoft Office applications.
  • Passion for animals and knowledge of pet care strongly preferred.

Essential Functions & Work Environment

• The role is primarily performed in a Pet Care Center retail environment.
• Majority of work is conducted indoors; however, occasional duties may require leaving the Pet Care Center for tasks such as bank deposits, merchandise transport, or community events.
• The role requires frequent standing and walking, as well as bending, kneeling, reaching, and lifting.
• Able to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Regular engagement with customers on the sales floor, including providing customer assistance and performing cashiering and point-of-sale transactions.
• Must be able to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.