Assistant Manager

About the role

The Assistant Manager plays a critical leadership role in running a high-performing Pet Care Center. You support the General Manager in ensuring the health, safety, and proper handling of all animals, promoting a safe, welcoming environment, and acting with integrity and care.

Responsibilities

- Uphold Petco’s animal care standards. - Lead, motivate, and engage store partners. - Support hiring, onboarding, training, and ongoing development. - Provide timely coaching, feedback, and recognition. - Maintain a clean, organized, and visually appealing store. - Support daily store operations. - Drive sales, service, and operational goals. - Monitor store performance metrics. - Assist with inventory control, merchandising execution, and promotional events. - Step into leadership responsibilities and decision-making. - Resolve escalated customer concerns.

Qualifications

- 2+ years of retail experience, including supervisory or management experience. - Proven ability to lead, coach, and motivate a team. - Strong problem-solving and decision-making skills. - Excellent communication and interpersonal skills. - Proficiency with point-of-sale systems and Microsoft Office applications. - Passion for animals and knowledge of pet care strongly preferred.

Essential Functions & Work Environment

Primarily performed in a Pet Care Center retail environment. Requires regular presence on the sales floor, leading by example, and engaging with partners, customers, and pets. Duties include frequent standing, walking, bending, kneeling, reaching, and lifting up to 50 pounds. Engagement with customers includes providing customer assistance and performing cashiering and point-of-sale transactions. Exposure to animals, including exposure to animal dander, odors, noises, and cleaning chemicals, is also part of the role. Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays, is required.