Assistant Manager

Responsibilities

• Models company culture, values, standards and best operational practices based on the We Believe Behavioral Framework
• Acts as manager of supported practice in Operations Manager's absence
• Plans and prepares work schedules and assigns team members to specific duties
• Works with team members to help develop successful patient communication skills and facilitates learning
• Creates team focus on the execution of the Owner Dentists Clinical Culture to support the PPE
• Assists in driving year over year revenue and profit growth
• Ensures adherence to cash management and accounting protocols
• Provides feedback regarding specific tactics that change financial and patient outcomes
• Provides effective leadership, coaching and mentoring to identify and implement opportunities for improvement
• Ensures office is following PDS standards in respect to facility cleanliness and maintenance
• Leads and participates in daily huddles and all other meetings as required
• Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework
• Subject Matter Expert in executing PDS’ processes, systems and tools, while actively contributing to their improvement
• Catalyst for the Perfect Patient Experience and HC Handoff are executed to gain Patients for Life
• Supports Clinicians education and referrals regarding the Mouth-Body Connection
• Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully
• Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies

Qualifications

• High School Diploma or general education degree (GED)
• Prior course work or on-the-job training in the fields or dentistry, insurance, or business
• Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)
• Effective Team Builder (Character/Integrity; communicates openly; willingness to confront; motivator/inspirer; educator/trainer, promotes learning; effective assessor of talent; consistent)
• Patient Advocate (flexible and adaptive; empathetic; passionate; ethical)
• Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
• Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members and clinicians; understands local market drivers and competition)
• Influencer (active listener/observer of behavior; builds trust with those requiring coaching; creates a win/win need for change; tailors coaching style to the individual’s needs; recognizes and celebrates improvement to sustain change)
• Self-motivated, reliable individual capable of working independently as well as part of a team
• Able to multi-task effectively without compromising the quality of the work
• Excellent interpersonal, oral and written communication skills
• Able to handle and maintain extreme confidentially team member records, Patient records, and compensation information, etc.
• Organized, detail-oriented individual able to work in a fast-paced environment