Assistant Manager

Now is the time to join Dentists of Sterling. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!

About the role

The role of the Assistant Operations Manager is to assist the Operations Manager in achieving the financial performance and revenue growth strategy for their assigned location(s). The Assistant Manager works with their Operations Manager to understand and leverage knowledge of dental services in their local market and provides support in ensuring the PDS Operational Model (Perfect Patient Experience) is executed to gain Patients for Life. In the absence of the Operations Manager, the Assistant Manager provides leadership and guidance to achieve individual and team success, supervises front‑office team members, and supports and drives PDS’s mission and culture for their assigned location(s).

Responsibilities

• Models company culture, values, standards and best operational practices based on the We Believe Behavioral Framework
• Acts as manager of supported practice in the Operations Manager's absence
• Plans and prepares work schedules and assigns team members to specific duties
• Works with team members to develop successful patient communication skills and facilitate learning
• Creates team focus on the execution of the Owner Dentists Clinical Culture to support the PPE
• Assists in driving year‑over‑year revenue and profit growth
• Ensures adherence to cash management and accounting protocols
• Provides feedback on tactics that change financial and patient outcomes for organizational benefit
• Ensures the office follows PDS standards for facility cleanliness and maintenance
• Leads and participates in daily huddles and all other required meetings
• Demonstrates stewardship of the PDS Brand, making decisions consistent with the brand framework
• Serves as Subject Matter Expert in executing PDS processes, systems, and tools while contributing to their improvement
• Acts as a catalyst for the Perfect Patient Experience and HC Handoff to gain Patients for Life
• Supports clinicians’ education and referrals regarding the Mouth‑Body Connection
• Maintains appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully
• Ensures compliance with company policies, as well as state, federal, and other regulatory requirements
• Other duties and responsibilities as assigned

Qualifications

• High School Diploma or general education degree (GED)
• Preferred: prior coursework or on‑the‑job training in dentistry, insurance, or business

Skills

• Results oriented – energetic self‑starter; sets realistic goals; meets commitments; persistent; prioritizes daily to achieve results
• Effective team builder – character/integrity; communicates openly; willing to confront; motivator/inspirer; educator/trainer; promotes learning; effective talent assessor; consistent
• Patient advocate – flexible and adaptive; empathetic; passionate; ethical
• Process‑focused operator – data‑driven decision‑maker; detailed; organized and structured; comprehensive knowledge of operational processes; computer proficient
• Financial acumen – understands profit drivers; utilizes metrics to manage; builds financial understanding of team members and clinicians; understands local market drivers and competition
• Influencer – active listener/observer of behavior; builds trust with those requiring coaching; creates win/win change; tailors coaching style; recognizes and celebrates improvement
• Self‑motivated, reliable individual capable of working independently as well as part of a team
• Ability to multi‑task effectively without compromising quality
• Excellent interpersonal, oral, and written communication skills
• Ability to handle and maintain extreme confidentiality of team member records, patient records, and compensation information
• Organized, detail‑oriented individual able to work in a fast‑paced environment

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition reimbursement
• 401(k) retirement plan
• Paid time to volunteer in your local community

Compensation

$26.00 – $34.75 per hour