Assistant Manager

What You’ll Do

• Lead & Inspire: Mentor staff, conduct performance reviews, and address training needs in collaboration with department leads.
• Drive Operational Excellence: Oversee the heartbeat of daily operations, including scheduling, payroll, inventory, and facility maintenance.
• Elevate the Client Experience: Serve as a proactive problem-solver. Resolve escalated client concerns promptly and diplomatically, while continually monitoring service quality to enhance client satisfaction and retention.
• Uphold the Standard: Ensure strict adherence to federal and state regulations, as well as company policies for animal care, staffing, safety protocols, and cleanliness standards.
• Develop the Team: Lead the onboarding experience for new hires and provide ongoing coaching on policies, software, and customer service to ensure our team is always growing.

What You Bring (Qualifications)

• Experience: A minimum of two years of experience in pet care, hospitality, or retail management, with a proven track record in team leadership, scheduling, and customer conflict resolution.
• Hands-On Capability: While this is a leadership role, you are not afraid to roll up your sleeves. You must be completely comfortable handling dogs of all sizes and temperaments, cleaning up animal waste, and stepping in to cover daycare or front desk shifts when operational emergencies arise.
• Tech-Savviness: You are proficient with Microsoft Office (Outlook, Excel, Teams), payroll systems, and reservation software (Gingr proficiency is a huge plus).
• A Service & Solutions Mindset: Excellent organizational, problem-solving, and decision-making skills. Fluency in English is required, and bilingual skills are highly encouraged.
• Education: A High school diploma or GED is required; an associate’s degree in business or animal science is preferred.
• Bonus Points For: Industry-specific credentials such as Pet First Aid/CPR or Fear Free certifications. Commitment: This is a full-time position requiring 32+ hours per week. Weekend and holiday availability is required, as is the ability to coordinate on-call coverage with the management team.