Assistant Manager

About the role

The Queens Business Center seeks an Assistant Manager to maintain and oversee multiple areas including Cashiering and Customer Service. Reporting to the Queens Borough Manager, the selected candidate will:

Responsibilities

• Communicate unit goals and objectives in conjunction with Division and Department goals.
• Continually evaluate and provide constructive feedback.
• Maintain and oversee multiple areas including Cashiering and Customer Service.
• Monitor individual work quality, processes, and work-related conduct against established goals, tasks and standards.
• Keep subordinates informed of Department and Division policies, procedures and trends.
• Work with supervisors to establish unit goals and objectives and take affirmative action to develop and broaden the skills of employees and enhance the quality of their work.
• Monitor, assess and correct day-to-day activities of subordinates in a timely fashion.
• Communicate to and ensure that staff adheres to and comply with procedures relating to reporting and eliminating corruption in the department.
• In the absence of the manager, serve as acting manager for the center.

Requirements

• A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty;
• An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above;
• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;
• Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above.

Preferred Skills

• Ability to multi-task, work independently and under pressure conditions, while maintaining a calm demeanor.
• Excellent written, verbal, and communication skills.
• Must be committed to conducting good customer service.
• Knowledge of STARS and PTS systems preferred.
• Working knowledge of Microsoft Word, Excel, Teams preferred.

Additional Information

• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
• This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed between the City and the Collective Bargaining Unit representing employees serving in the civil service title.
• The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
• New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.