Assistant Manager
About the role
We're seeking an Assistant Manager to support all five of our Austin locations. This role is ideal for someone who enjoys variety, thrives in dynamic environments, and wants to build relationships across multiple teams.
Responsibilities
- Support revenue growth through strategic scheduling and upholding a high quality of service for our guests
- Support financial budgets and control expenses as it relates to cost of wages compared to revenue
- Educate team on strategies to ensure provider utilization remains at 70% or better
- Track and coach to key metrics that relate to guest retention and engagement: retail to service ratio, rebooking rates, guest retention
- Oversee, manage, and grow location providers
- Develop and coach Department Heads and Brand Trainers in areas of responsibility
- Leverage feedback from Listen 360 to coach providers in areas of success and opportunities
- Partner with Training + Education Manager to ensure monthly/quarterly trainings are in place for all spa departments
- Conduct monthly and annual performance reviews for all location providers
- Ensure Customer Journey/Service Cycle is being followed by each team member to build guest retention and satisfaction
- Own process for hiring and onboarding location provider team members
- Partner with Department Heads and Brand Trainers to ensure an individual development plans are outlined for all new bees for the first 90 days
- Support engagement and strong employee retention
- Partner with GM to achieve monthly hiring target
- Ensure hiring and onboarding on new talent is timely per standard
- Foster a positive and inclusive work environment, offering professional development opportunities, and maintaining open communication to ensure high employee engagement and satisfaction in partnership with the Training + Education Manager
- Uphold milk + honey policies in partnership with GM
Qualifications
- Have a fundamental understanding of all of the systems and programs that are essential to the leadership team of the location
- Resilient leader able to thrive in a dynamic, constantly evolving environment
- Be available on an on-call basis for protocol and system questions from our team
- Demonstrate the ability to multitask in a high-pressure environment
- Passion for milk + honey and ability to personify milk + honey’s core values in every interaction with clients and coworkers
- Strong understanding of strategic scheduling and a history of delivering on financial results
- Proven record of developing great talent
- Experience in coaching, counseling, and conflict resolution
- Ability to work flexible hours to meet the needs of the business including nights, weekends, and holidays
Skills
- Strategic Scheduling
- Financial Management
- People Management
- Training and Development
- Conflict Resolution
- Customer Service
Benefits
- Affordable Health, Dental and Vision plans after 30 days of employment
- Paid Time Off upon hire
- Matching 401k Plan
- Company Paid Basic Life/AD&D
- Internal growth + mobility
- m+h Monthly Spa Credit
- Generous Discounts on Spa, Salon, and medSPA treatments and products (based on location availability)
- Training Opportunities and Continuing Education
- LA Fitness
- Parental Leave Program
- Paid Volunteer Time Off Opportunities
Pay
Compensation is commensurate with experience.
Schedule
Flexible schedule to meet the needs of the business including nights, weekends, and holidays.
Equal Opportunity Employer
milk + honey is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.