Assistant Manager

About the role

The Assistant Manager is primarily responsible for managing the day-to-day club operations. Ensuring that all performance and objectives are met in order to provide a "Judgement Free" member experience. Assistant Managers will assist in the hiring, firing, and the training process for all employees and will be responsible for leading the team in a positive, motivational manner with a continuous focus on employee development. Assistant Managers will also be responsible for ensuring a financially successful club. This position will regularly direct all front desk personnel.

Reports to

Club Manager

Essential Duties and Responsibilities

• Daily Staff Management Duties:
  • Assist Club Manager in creating staffing schedules with the assurance that all shifts are regularly covered.
  • Lead by example and maintain consistent accountability for direct reports by training and coaching staff members to provide exceptional customer service.
  • Lead a team through systems and operations to achieve common goals.
  • Aid in preparation of all HR related forms in a timely manner.
  • Work with Club Manager to resolve employee issues or concerns in a professional manner.
  • Aid Club Manager in disciplinary/termination activities.
  • Provide backup support for any employee who is absent.
  • Uphold the integrity and security of staff files and sensitive company documents.
  • Be a brand ambassador by leading a Judgement Free lifestyle.
  • Assist Club Manager in the training and development of staff to include providing day to day coaching of all staff.
  • Aid Club Manager in pre-screening, hiring, firing, onboarding, and recruiting.
• Customer Service / Front Desk Activities:
  • Greet members and guests, provide exceptional customer service in a way that makes members feel comfortable and welcomed.
  • Answer phones in a friendly manner and professionally assist callers.
  • Give tours, sign up new members, log amenities, and communicate updates and events to members and guests.
  • Respond to members' questions and concerns in a timely and professional manner.
  • Conduct beverage or merchandise purchases on the POS systems.
  • Assist in emergency medical situations.
  • Uphold rules and policies in the facility.
  • Detailing tanning beds/acrylics/vents on a weekly basis.
  • Counting and tracking inventory on a weekly basis.
  • Running all necessary reports on a daily basis.
  • Lead by example and maintain consistent accountability.
  • Communicate effectively and clearly between all staff members.
• Member Accounts:
  • Utilize Datatrak to assist with updating barcodes, change of address and billing or payment questions.
  • Properly submit refund proposals.
  • Create new memberships.
  • Uphold integrity and security with member documents and sensitive information at all times.
• Club Cleanliness and Maintenance:
  • Keep front desk area as well as the lobby clean and orderly.
  • Regular facility cleaning and upkeep.
  • Regular cleaning of equipment and tanning units.
  • Ensure restrooms are clean, stocked, and clutter free by creating and following a routine cleaning schedule.
  • Accurate completion of daily and weekly cleaning responsibilities.
  • Oversee the safety of employees, members, and club. Report repairs to the Director of Operations as well as assigned maintenance technician in a timely manner.
• Miscellaneous:
  • Oversee the ordering of club supplies using a specific budget based on club requirements.
  • Track key performance indicators such as guest counts, cancels, and info calls.
  • Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
  • Aid in the completion of recorded info call inspections.
  • Actively participate in growth and development opportunities.
  • Successfully partner with team members and senior leadership.

Qualification/ Skills

• One year of customer service experience is preferred.
• High school diploma/GED equivalent required.
• Must be 18 years or older.
• CPR certification required.
• Superior problem solving skills.
• Exceptional leadership and diplomacy skills.
• Representative of the core values of PFMW at all times by upholding the beliefs of respect, passion, family, teamwork, fun, trust, and loyalty.
• Must be willing to occasionally travel for training and to support other locations.
• This position may require overtime, weekends, evenings, and holidays. Must be flexible.

Physical Demands

• Continual standing and walking during shifts.
• Continual talking in person or on the phone during shift.
• Must be able to lift 75 pounds.
• Frequent climbing, balancing, kneeling, crouching, pulling, and grasping.
• Employee must never put themselves under any equipment.