Assistant Manager
Requisition ID: 950757 | Store #: 005581 | Position: Full-Time
About the role
The Assistant Manager acts as a leader in absence of, or in support of the Store Manager and behaves as a business owner within the marketplace and LensCrafters organization. Represents LensCrafters as the premier destination for all vision needs within the community and delivers key performance metrics.
Responsibilities
- Delivers quality and improvement to exceed all key performance indicators (KPIs): Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives
- Strong understanding of retail business translating to positive sales, business results and understanding the market and competitors
- Supports store business plans to maximize sales and profit
- Partners with store manager to lead and develop team
- Delivers clear, constructive, timely feedback and partners with Store Manager on development
- Executes visual directives and maintains store appearance
- Maintains positive working relationship with doctors
- Promotes team compliance to all policies
- Performs administrative duties
- Works a flexible schedule, including nights and weekends
Requirements
- High School graduate or equivalent
- 1+ year(s) management/supervisory experience with direct reports
- Knowledge of retail operations, processes and policies
- Strong basic math skills
- Familiarity with cash register, computers and calculators
- Must have a strong command of the English language for all written correspondence and oral communication
- Strong communicator and listener
- Demonstrated high-level of selling skills
- Proven ability to problem solve
Preferred Qualifications
- College degree or equivalent
- Previous experience in leadership position within retail and customer service industry
- Knowledge of basic optics
- Knowledge of current store merchandise
- State licensure (if applicable) and/or ABO Certification in non-licensed states
- Brand Final Inspector Certification
- Brand Quality, Fitting & Adjusting Program
Benefits
Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. A competitive bonus and/or commission plan may also be offered, complementing a first-class total rewards package.
Pay
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements.
Schedule
Full-time position requiring a flexible schedule, including nights and weekends.