Assistant Manager

About The Role

Location: Soho Women's store
Status: Full-Time
Compensation: $65,000-$75,000/yr

Responsibilities

• Creates, supports, and maintains a top performing sales team by remaining focused on the customer experience.
• Continuously monitors the customer experience for areas of opportunity and overall improvement.
• Assists in maintaining systemic processes as assigned by their General Manager or as the business' needs require.
• Executes initiatives designed to improve the customer experience and drive customer satisfaction.
• Supports any communication with HQ business partners, as assigned by the General Manager.
• Provides feedback on individual and team performance to the General Manager, for training & development purposes.
• Assists the Sales Supervisors and Client Advisors in delivering Product Knowledge or Brand Education to the store team.
• Acts as a liaison between the store and HQ, in the absence of the General Manager.
• Works collaboratively with all members of the management team, to ensure all brand & company standards are consistently met.
• Maintains a working knowledge of all aspects of the business, to provide guidance or support when needed.
• Aids the management team to achieve performance goals and execute standard operating procedures.
• Supports the store’s management team to ensure work tasks are completed in a timely and efficient manner.
• Oversees and completes opening & closing procedures, as required by the business.
• Guides work activities during the day, as well as before and after normal store operating hours.
• Helps complete store administrative responsibilities when directed by the General Manager.
• Assists with inventory counts as business needs require.
• Assists the Merchandising team during visual initiatives as required by the business.
• Leads any Store visits in the absences of the General Manager.

Requirements

• Open & flexible availability, including but not limited to evenings, overnights, and weekends as well as Holidays.
• Availability to consistently work weekends, special projects, drops/releases or as the business' needs require.
• Experience: 2-3 years of leadership experience in a customer-facing role.
  3+ years of retail/apparel operations experience.
  2+ years leading a team of Supervisors.
• Experience in a commission-based environment is a plus.

Skills/Abilities

• Thorough communication and comfortable delegating tasks and responsibilities.
• Ability to efficiently multitask and manage multiple projects at once.
• Comprehensive computer skills, including but not limited to Microsoft Suite, Google Suite and Point of Sales systems.
• Ability to perform business math and simple business accounting.
• Ability to stand and walk for prolonged periods of time.
• Ability to lift and move 25lbs.
• Ability to perform standard tasks that are related to retail operations including but not limited to, bending, twisting, and climbing ladders/step stools.

Who You Are

• Professional Characteristics: Organized and detail oriented
  Comfortable with following up and holding themselves and others accountable
  Balanced between Operations and People Management
  Career driven
• Personal Characteristics: Initiative taking
  Natural born leader
  Reliable

Who We Are

Established in 2011 in New York City, Kith is a lifestyle brand and specialty retailer that offers seasonal collections of men’s, women’s and children’s apparel, accessories and footwear through a distinct lens of personal storytelling. Kith embodies a multi-faceted lifestyle, with uncompromising detail to fabrication and design. Led by Founder, CEO and Creative Director Ronnie Fieg, the brand is known globally for evoking nostalgia from a dynamic point of view, and working closely with a carefully selected set of best-in-class collaborators. Kith operates 16 standalone boutiques around the world, and 3 shop-in-shops. Kith Treats, conceived from Fieg’s childhood love for cereal, operates in 10 locations, as well as Sadelle’s at Kith restaurants in Paris, Miami Design District, Toronto and Seoul. The Kinnect Foundation, a non-profit established and operated by Kith, is a non-profit devoted to creating positive change through education, community and social impact. Kith is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. All career opportunities offered by Kith are fully on site, and if contacted, all email communication will come from a kith.com or kithnyc.com email address. Please note that any correspondence from an alternative email domain, or offering any work type other than full on-site, is fraudulent.