Assistant Manager

About the role

We’re building a better way to donate plasma — one that’s fast, friendly, and powered by smart technology. Our donor app makes booking and earning easy for donors, and our team makes every visit feel welcoming and personal.

Key Responsibilities

• Own day-to-day operations by jumping in on the donor floor, keeping things moving, and ensuring smooth donor flow and retention.
• Partner on strategy with the Center Director to plan and execute goals around operations, donor experience, and compliance.
• Lead by example and coach team members in real time.
• Maintain quality, safety, and regulatory standards, supporting audits and inspections.
• Manage and maintain inventory, equipment, and supplies.
• Recruit and develop exceptional team members and foster a culture of growth and accountability.
• Communicate and align expectations through regular team syncs, share updates, and keep everyone focused on the day’s priorities.

Required Qualifications

• A high school diploma, GED equivalent, or higher education.
• Two or more years of supervisory or leadership experience.
• Ability to lift 50 lbs., sit or stand for extended periods, and enter cold environments (-40°C) for short periods.
• Ability to work both day and evening hours, weekends, holidays, extended shifts as needed.

Who You Are

• A reliable problem solver – you take ownership, are excited to get in the weeds, know how to creatively prioritize and solve a long, ambiguous, and evolving task list, are trustworthy and outcomes oriented.
• An empathetic communicator – you know how to adapt your communication style to meet different audiences, have strong conflict resolution skills, are even-keeled under pressure, and know how to motivate and inspire others.
• A data-driven decision maker – you are metrics driven, have strong logical reasoning and decision-making skills, aren’t distracted by one-offs or edge cases.
• A development-minded – you are self-aware and curious, have integrity, and have a track record of steep learning curves.

Why Join Parachute?

• Competitive pay + monthly bonus potential.
• Significant career growth opportunities in a fast-scaling environment.
• Medical, dental, and vision insurance.
• Paid time off and company holidays.