Assistant Manager

About the role

We are looking to recruit an energetic, detail-oriented Parking Attendant to maintain our lot and ensure that prices and quantities are accurate, accept payments, issue receipts, answer inquiries, and provide helpful information to customers about products, promotions, or item location. You will also respond to complaints, process refunds or exchanges of items, and maintain a clean workspace.

Metro Auto Parks is a privately-owned parking operations and management company. Metro’s Preferred Parking Program currently offers monthly and daily parking at many locations along the rail lines and busways. This program allows Metro patrons to park in the designated Preferred Permit Parking area of the facility when the vehicle is displaying a valid permit.

Responsibilities

• Accept payments and issue receipts.
• Answer customer inquiries and provide helpful information about products, promotions, or item location.
• Respond to complaints and process refunds or exchanges of items.
• Maintain a clean workspace.
• Perform luggage assistance and driving a vehicle as required.
• Assist with project planning and staff management as needed.
• Prepare accounting reports, cashier shift reports, gas reports, inventory forms, worker’s compensation forms, claim forms, accident forms, etc.
• Greet and be available to customers for service-related issues.
• Help develop and implement strategies that ensure customer satisfaction.
• Report to upper management and/or correct issues that violate safety in the workplace.
• Nurture positive working relationships with staff.
• Delegate daily tasks and address any issues in a timely fashion.
• Supervise staff and control merchandise.
• Ensure employees comply with company policies and procedures.
• Coach and mentor employees by providing feedback that reaffirms good performance and conduct and corrects poor performance and conduct.
• Set a good example for staff.
• Be flexible to meet operational needs and schedule, including evenings and weekends.

Requirements

• High School Diploma.
• Ability to calculate and perform basic arithmetic in the application of revenue accounting and cash accounting.
• Excellent verbal and written communication skills.
• First-rate etiquette and professionalism.
• Basic computer skills and knowledge of the MS Office Suite.
• Ability to work in a team environment.
• Current Driver’s License and a clean background record.
• Ability to perform all physical tasks required of front-line staff members, including prolonged standing and walking.
• Strong problem-solving abilities and good observation skills.
• Ability to lift over 50 pounds.

Benefits

• Comprehensive Benefits Package with Company Training.
• Paid Holidays, Vacation, & Sick Time.
• Medical, Dental, Vision and 401(k) savings plan.
• Professional Development and Growth Opportunities.
• $400 Employee Referral Program.