Assistant Manager

About the role

J.McLaughlin is a specialty American Sportswear and Accessories brand headquartered in New York. Founded in 1977 by brothers Kevin and Jay McLaughlin, the brand offers classic clothing with current relevance and a retail environment that reflects the town's character. Over 150 retail locations exist, each uniquely designed to foster a sense of community and support local philanthropy.

Responsibilities

• Act as the Brand Ambassador by embodying the company culture to develop and nurture strong relationships with clients and communities.
• Motivate and engage the store team by setting clear goals and expectations to achieve objectives and contribute to the overall success of the store.
• Provide exemplary client service to create a customer-centric, friendly retail environment that fosters loyalty within our communities.
• Mentor sales associates by providing them with selling techniques, product knowledge, and clienteling methods to help them grow their business.
• Manage store operations to ensure all aspects of the business run effectively and efficiently while keeping customers the top priority.
• Support the store manager with all areas of the business, including sales, customer service, loss prevention, training, merchandising, inventory management, and store operations.
• Create and maintain a culture of kindness that is client and team focused.
• Train and develop teams on selling skills, product knowledge, operations, and coach in the moment to maximize sales.
• Support the execution of a client outreach plan, utilizing clienteling tools to inform customers about upcoming events and when new product arrives.
• Aid store managers with store events and trunk shows, continuing to build a reputation of being a local and loyal retailer.
• Drive sales by demonstrating extensive product knowledge and the ability to make appropriate suggestions to the client.
• Understand sales plans, key metrics, and how they contribute to the store’s overall success.
• Effectively use the POS system to provide exemplary customer service.
• Plan and prioritize the workload and ensure the customer is the top priority.
• Afford assistance to store managers with merchandising the sales floor to maximize sales while adhering to visual standards.
• Maintain a clean and organized sales floor, stock room, and common areas to ensure a welcoming environment.
• Adhere and enforce to company policies and procedures and standards of professionalism.
• Lead by example and maintain the highest level of integrity at all times.

Requirements

• 1+ years of retail management experience preferred.
• Bachelor’s degree or equivalent experience.
• Team player with strong communication and interpersonal skills.
• Consistently demonstrates accountability, reliability, and professionalism.
• Proven track record achieving sales goals and takes accountability for results.
• Possesses a positive and self-motivated attitude to win every customer.
• High energy and results-driven.
• Adapts positively to change and has strong problem-solving skills.
• Able to multi-task, while keeping the customer the top priority.
• Able to work various shifts, including weekends and holidays.
• Comfortable standing for long periods of time; must be able to lift up to 30 pounds.