Assistant Manager

Benefits

Bonus based on performance
Wellness resources

Responsibilities

• Lead Membership Sales (Our #1 Priority)
• Lead the front desk team in membership sales.
• Coach receptionists to confidently present memberships.
• Track performance and celebrate wins.
• Ensure every qualified guest is offered a membership.
• Be confident, energetic, and comfortable asking for the sale.
• Deliver an Exceptional Guest Experience
• Ensure every guest is greeted immediately with warmth and positive energy.
• Coach team members to provide five-star customer service.
• Resolve guest concerns professionally.
• Create a welcoming environment that guests want to return to.
• Oversee Booking Accuracy
• Ensure appointments are booked correctly.
• Verify schedules, therapist availability, and guest preferences.
• Coach team members to minimize booking errors.
• Drive Rebooking
• Train the team to confidently recommend follow-up appointments.
• Monitor rebooking performance.
• Build long-term guest relationships through consistent scheduling.
• Increase Upgrades & Additional Services
• Lead by example in recommending upgrades, enhancements, and spa services that improve the guest experience while growing revenue.
• Promote Gift Card Sales
• Help the team confidently discuss gift card promotions for birthdays, holidays, anniversaries, and special occasions.
• Lead with Professionalism
• Leading by example every shift.
• Coaching and holding team members accountable.
• Maintain a professional appearance and attitude.
• Stay off personal phones while working.
• Stand to greet guests whenever possible.
• Offer water and warm neck wraps.
• Maintain a clean and organized front desk.
• Create a warm, friendly, and welcoming atmosphere every day.
• Coach, Develop & Hold the Team Accountable
• Build a winning front desk team.
• Train new receptionists.
• Coach sales and customer service skills.
• Conduct daily encouragement and accountability.
• Help recruit and retain top performers.
• Ensure schedule coverage for opens, closes, weekends, and holidays.
• Foster a positive, team-first culture built on ownership and accountability.

Qualifications

• Leadership or management experience preferred.
• Sales experience with a proven ability to coach others.
• Excellent communication and customer service skills.
• Organized, dependable, and solution-oriented.
• Comfortable leading by example in a fast-paced environment.
• Available to work evenings, weekends, and holidays as needed.